PTCL collaborates with TCS Courier to provide you bill payment facility through TCS Walk-in Centers for your ease and convenience.

All you have to do is to visit your nearest TCS Courier Center along with your PTCL Bill (Landline, EVO Prepaid, EVO Postpaid etc) as per the following addresses.

Syed Mazhar Hussain, CHRO PTCL; Muhammad Nasrullah, CBOO PTCL; Tariq Salman, CTO PTCL; Raid Yousaf, CIO PTCL & M.O. Hajj Mahmoud, Senior Advisor Technical along with the finalists of PTCL Squash tournament

Islamabad: Pakistan Telecommunication Company Limited (PTCL) held a Squash tournament for its employees at company’s officers Club in Islamabad.

The 7 day tournament saw a large number of employees competing in categories of Men’s Singles, Women’s Singles and Veteran’s Singles events.

In the Men’s Singles final, Arslan Aslam emerged as winner by defeating Asim Akhtar, while Uzma Ajmal clinched the women’s title by defeating Tasneem Akhtar. The veteran’s title went to Amir Hayat while Zia Ur Rehman remained the runner-up.

Chief Guests Syed Mazhar Hussain, CHRO PTCL; Muhammad Nasrullah, CBOO PTCL; Tariq Salman CTO, PTCL; Raid Yousaf CIO, PTCL & M.O. Hajj Mahmoud, Senior Advisor Technical presented shields & souvenirs to the participating  players.

The matches drew large number of spectators comprising of employees as well as their families who appreciated the sportsmanship and level of competition displayed by the players

Package Re-Subscription

You can easily re-subscribe your internet package if you have consumed your data volume before 30 days. You can carry forward your remaining data volume to next month before 30 days through re-subscription.

Please follow the steps given below keeping your package in mind:

1. Prepaid Subscribers:

• Please recharge your CharJi device as per your monthly line-rent and then send an SMS on 1219 with the following format: Resub   (example: Resub 0453143272). SMS format is not case sensitive.
• You must send the SMS from your registered mobile number i.e number provided at the time of CharJi device biometric verification. (To update your contact details, please dial 1218).
• You are instantly provided with 30 days validity as you subscribe to data as per your current package. Any remaining data is carried forward automatically for residential subscribers. 

In case of any issues while re-subscribing to your package with the above steps, please call our customer service representative on 1218 to serve you in this regard.

2. Postpaid Subscribers:

• Please send an SMS on 1219 with the following Format: Resub (example: Resub 0453143272). SMS format is not case sensitive.
• You must send the SMS from your registered mobile number i.e number provided at the time of CharJi device biometric verification. (To update your contact details, please dial 1218)
• Your Re-subscription charge will be reflected in your postpaid monthly invoice.
• Data as per your current package will be instantantly provided and its validity will be till the 1st of the next month.
• The data of postpaid packages is refreshed automatically on the 1st of every month.

In case of any issues while re-subscribing to your package with the above steps, please call our customer service representative on 1218 to serve you in this regard.

Islamabad: Pakistan Telecommunication Company Limited (PTCL) has launched an exclusive Corporate SMS Service, first-of-its kind in Pakistan.

The service is a complete bulk SMS management system which manages SMS campaigns and offers built-in controls to send web to phone messages to any mobile operator in the country.

This service is being offered through a simple to use web based interface enabling corporate customers to log-in from any internet enabled device (computer/laptop/smart phone/tablet) and communicate instantly with individuals or groups via bulk text messaging.

The web based Corporate SMS management control panel offers easy-to-use interface which entails a web based SMS editor, campaign scheduler to schedule messages, address book, reporting module to view delivery acknowledgements, history of messages sent and controls to prevent possible security lapses.

Kamal Ahmed, Chief Digital & Corporate Services Officer of PTCL said at the occasion, “PTCL remains committed to bring cutting edge ICT solutions for the corporate sector, and we are confident that this new service shall enable organizations to add more value to their business”.

“The Corporate SMS service is a powerful web-to-mobile messaging service that allows organizations to deliver updates & information swiftly and also provides customized modules which can be tailored as per requirements”, added Kamal Ahmed.

The service is integrated with PTCL OCS, PTCL SMS gateway, Billing & Customer Care (for revenue reconciliation) and prepaid charging system offering convenience and accessibility. The service comes with various high-level features including SMS text messages to individuals & groups from the internet and personalize outgoing.

 PTCL Corporate SMS Service enables companies, educational institutes and organizations to target wider customer base, notify their target audiences and undertake large scale marketing campaigns.

Syed Mazhar Hussain, CHRO PTCL planting a pine tree at the ECO-Hike and tree plantation drive organized by PTCL to raise awareness about preservation and protection of environment

Islamabad: Pakistan Telecommunication Company Limited (PTCL) organized ‘Eco-Hike and Tree Plantation Drive’ in the Margalla Hills to raise awareness about preservation and protection of environment.

The event was held as part of PTCL’s ‘Go Green’ vision, which is a manifestation of the company’s corporate social responsibility policy, aimed at preserving the environment in a sustainable manner.

The initiative emphasized the importance of keeping the surroundings clean and raised awareness in the community about environmental issues. 

More than 230 hikers including PTCL employees and students participated in the hike, which started at the base of Margalla hills on Trail 3 & 5 and culminated at the picturesque Pir Sohawa.

The participants also collected litter along the trails, with an aim to raise awareness among the general public about the need to keep the environment clean. Students and faculty members from various universities including Iqra, FAST and Bahria University were also invited to take part in this CSR initiative.

A tree plantation drive in collaboration with CDA was also launched at the occasion, where top brass of PTCL, led by Syed Mazhar Hussain, CHRO PTCL, planted pine tree saplings.

Syed Mazhar Hussain, CHRO PTCL while speaking at the occasion enunciated the value that PTCL attaches to various socially responsible activities that it undertakes under the aegis of its CSR policy. Among other steps – including providing relief to our fellow countrymen in the hour of need, setting up of mobile medical camps, providing equipment and supplies to hospitals, etc – he particularly mentioned the Internship program under which 500 graduates in Engineering, Business, and Finance disciplines were provided exceptional learning and development opportunities at different establishments of PTCL for one year.

He vowed to keep the momentum of such activities in future also, so that PTCL continues to play its part in the social and economic uplift of the country.  

At the closing ceremony, an environment awareness session was also held, where renowned environmentalist Dr. Muhammad Hanif elaborated the need for preservation and protection of environment.

Sanaullah Aman, Member Environment CDA, assured of his agency’s full cooperation to the civil society and corporate organizations in accomplishing this objective.

Protecting the environment and keeping the habitat clean is at the forefront of PTCL’s social responsibility initiatives and the company actively pursues endeavors to keep the environment clean.

Experience uninterrupted calling with bundle of amazing add-ons with PTCL's "New Freedom Voice Packages".

Other Details

• VAS Bundle includes CLI, Call Conference, Call forwarding & other services. For details, CLICK HERE
  
• CLICK HERE to view Installation Charges
• CLICK HERE to view list telephone sets available on Cash on Delivery
• Upon package change, the new package is effective from the next billing cycle

Note: All voice package subscriptions will be charged for the complete month, regardless of the activation date, covering all PTCL-PTCL, mobile, and IDD minutes included

Kamal Ahmed, Chief Digital & Corporate Services Officer, PTCL (Right) and Nasir Naqvi, Chief Information Officer, Khushali Bank (Left) signing MoU for provision of Managed WAN Services. Walid Irshaid, President and CEO, PTCL and Ghalib Nishtar, President, Khushali Bank are also seen in the picture.

Islamabad: Pakistan Telecommunication Company Limited (PTCL) has today inked an agreement with Khushali Bank Limited (KBL) to provide end-to-end connectivity solutions through its Managed WAN services.

The agreement entails provision of Data Connectivity, Hosted IP Video Surveillance and Managed Router to more than 100 branches of Khushali Bank, which is one of the largest Micro Finance Bank in Pakistan.

Walid Irshaid, President and CEO, PTCL while speaking at the occasion said, “By leveraging PTCL’s cutting edge ICT services, we are committed to boost efficiency, improve services and operations delivery for organizations across Pakistan and empower businesses to reach their full potential through technology”. 

“The signing of this agreement reflects our preparedness to implement strategic projects that enable banks and other financial intuitions in Pakistan to use state-of-the-art telecommunications and IT solutions to better serve their customers”, added Mr. Walid.

The MoU was signed by Kamal Ahmed, Chief Digital & Corporate Services Officer PTCL and Nasir Naqvi, Chief Information Officer, Khushali Bank in the presence of Walid Irshaid, President & CEO, PTCL and Ghalib Nishtar, President, Khushali Bank.

Samer Ajjawi, Advisory Team Member Etisalat; Zahid Mahmood, GM Corp Sales North, PTCL; Nauman Ashraf, GM Business Development, PTCL and Yawar Afridi, Head Operations, Khushali Bank were also present at the occasion.

The deployment of PTCL’s Managed WAN & Surveillance services will ensure 24X7 business continuity, security and improved customer experience for Khushali Bank in a cost effective manner without any capital expenditure.

PTCL still strives to serve you without any disruption in service continuity. In order to provide services to both PTCL and Ufone Customers, the following Public Cash Payment Machines (PCPMs) will remain open and operational where you can pay your bills without any hassle.

PTCL digital channels are just a click away. Below links provide instant access to all digital channels for your convenience.

Stay Home - Go Digital

Islamabad: Pakistan Telecommunication Company Limited (PTCL) has opened its doors to the talented youth of Pakistan through its One-Year Paid Internship Program 2014. The program enables fresh graduates to develop essential skill-set and experience required to compete in today’s fast-paced and challenging job market.

“At PTCL, we believe in contributing towards the socio-economic progress of the country through various community development initiatives and we would continue exploring innovative ways like this to serve the society”, said Walid Irshaid, President & CEO PTCL.

“I am confident that such programs should play an important role in capacity building and nourishment of country’s human capital and future leaders”, he further added.

Carrying this tradition of serving the society forward, the company decided to enter the realm of capacity building of the country\'s youth in 2012, by offering One-year Paid Internships in various disciplines including engineering, finance, marketing, customer care, IT, HR etc.

 “This program is designed to develop and enhance the capacity of our youth and we plan to explore such innovative approaches which serve the community in future as well”, commented Syed Mazhar Hussain, Chief Human Resource Officer PTCL. 

50 top performers of 2013 batch were also offered an opportunity to work as full-time employees at PTCL, while 100 interns were hired by various organizations upon completion of the one year term. The rigorous and challenging program also led to 283 more interns getting jobs during the continuity of the program.

This year another batch comprising of 500 interns has been selected after going through the assessment process. The successful interns have joined the program, with an increased stipend amounting to Rs. 15,000 per month.

This highly structured and elaborate program provides the youth an opportunity to work on the state-of-the-art technological platforms and exposure to best business practices, under the tutelage of industry gurus. Dubbed as Triple E, based on the principles of Engagement, Encouragement, and Evolution, this program ensures that these youngsters are imparted a thorough grounding for succeeding in the intensely competitive corporate world.

Under this meticulously designed program last year, 500 university graduates were selected through a competitive process which provides them an opportunity to learn and enhance their skill sets by working on various real-life business challenges. To make the young graduates financially independent, handsome stipend is also provided during the course of the internship. 

Being the largest integrated telecom operator of the country, PTCL has always been aware of its obligation towards giving back to the society and community. This commitment is manifest in various socially responsible initiatives that form a distinctive feature of company’s corporate thinking and philosophy.

Islamabad:  Pakistan Telecommunication Company Limited (PTCL), country’s largest Information Communications Technology (ICT) service provider is rewarding its broadband customers by offering EV0 3.1 dongle absolutely free.

Since its launch in 2009, the company’s EVO wireless internet service has grown steadily, and now serves customers in more than 250 cities, while the fast-expanding fixed broadband service now connects more than 2000 cities and town across the country.

PTCL’s broadband service is Pakistan’s fastest, most reliable internet service and has revolutionized the way people connect with each other and reach out to the world, empowering them to access better learning and development opportunities.

Islamabad: Pakistan Telecommunication Company Limited (PTCL), country’s largest integrated telecommunications services provider, has posted impressive financial results in FY2013.

According to the PTCL Board of Directors announcement, the PTCL Group’s revenue for FY2013 stood at a record amount of Rs 131.2 billion (USD 1.29 billion), while Group’s net-profit stood at Rs. 15.8 billion (USD 155.02 million).

The financial results for the year ended 31st December 2013 were announced at the company’s Board of Directors (BoD) meeting held on Feb 2, 2014 in Abu Dhabi, UAE. The company posted revenues amounting to Rs. 81.1 billion while a net profit of Rs. 12.7 billion was also reported.

“The positive growth of PTCL’s revenue streams and net profits, points to our dynamic corporate strategy and our enhanced customer base,” said Walid Irshaid, PTCL CEO & President following the BoD meeting. “Our dynamic corporate leadership and talented human capital has cascaded into PTCL’s impressive financial strides and rising shareholder value”, said Mr. Irshaid. 

 “This strong performance during a sluggish economy has yet again proved that PTCL leads the ICT sector of Pakistan, added Mr. Walid.

The company has also declared a final cash dividend of Re.  1 per share for the year ended, in addition to already paid interim dividend of Re.1 per share in July 2013. Thus the collective dividend for FY2013 stood at Rs 2 per share.

The company’s market share in the broadband, wireless and specialized telecom solutions segments has increased significantly during FY2013 through introduction of state-of-the-art products and unmatched affordable services.

Islamabad: Pakistan Telecommunications Company Limited (PTCL), the largest Information Communications Services provider in Pakistan, has introduced a new 2 Mbps ‘Broadband Economy’ package on a promotional price of Rs. 499 per month. The package enables customers to enjoy double speed at the same price for a promotional period of 3 months.

The new offer by PTCL will also apply to existing 1Mbps broadband economy customers, who will be upgraded to the new package without any extra charges. Validity of the promotional period is 30 April 2014, after that charges will be Rs. 750 per month.

“Broadband Economy package is designed to provide affordable broadband access to our customers and will also pave way to enhance the broadband internet experience for all segments across the country”, said Aasif Inam, Executive Vice President (EVP) Wire Line Business. “We understand our customers’ needs of higher data speeds and the offer serves this appetite by upgrading customers to higher data speeds free of cost”.  

Last year, PTCL launched its 1 Mbps Economy Package, which was a huge success and became very popular with the masses due its cost effective pricing and affordability.

PTCL broadband internet is empowering people across Pakistan to reach out to the world, enabling convenient access to knowledge and information nationwide.

Get your CharJi Unlimited Package* now for Rs. 2,499/- per month. Monthly line-rent is inclusive of all taxes with no hidden charges. 

Enjoy an amazing Internet experience that allows endless downloading, streaming, socializing & gaming with CharJi Unlimited Package.

Terms & Conditions Apply
*Fair Usage Policy of 150 GB

CharJi device price Rs. 4500/-

• This offer is valid for CharJi Customers in Karachi & Lahore.
• Devices must be biometrically verified from Karachi or Lahore.
• The offer is valid for both new and existing subscribers.
• CharJi Unlimited package is available with both prepaid & postpaid billing modes.

You may recharge conveniently through Uload, Easypaisa, Jazz Cash, 1-Link, UBL Omni, HBL Express, PCPM (Public Cash Payment Machines available at PTCL-Ufone Service Center) or online through credit/debit card via www.ptcl.com.pk/Customer/LoginUser or through PTCL Touch App (Available on Google Playstore & Apple App Store).

Sayyed Muhammad Imran Ali, PTCL Executive Vice President (EVP) International Business Relations representing PTCL at the AAE-1 Construction & Maintenance Agreement Signing Ceremony held in Hong Kong.

Islamabad: Pakistan Telecommunication Company Limited (PTCL), the largest ICT service provider in Pakistan, is investing in one of the largest international submarine cable consortium system, in collaboration with the leading telecom operators of the world.

The undersea cable system encompasses a multimillion dollar investment and will enable Pakistan to meet its future information communications needs. Sayyed Muhammad Imran Ali, PTCL Executive Vice President (EVP) International Business Relations and Essa Khalifa Alsuwaidi, PTCL Executive Vice President (EVP) International Investments & Capacity Sales represented PTCL at the signing ceremony.

The new cable system, Asia Africa Europe (AAE-1), will be adding terabits of bandwidth to PTCL’s international capacity, besides building redundancy to its existing international infrastructure on eastern and western side of the Arabian Sea.

“This global initiative marks our vision to cater for the growing broadband and data services requirements of Pakistan for both the consumer and corporate segments”, said Walid Irshaid, President & CEO, Pakistan Telecommunication Company Limited (PTCL).

“This will be the fourth high capacity undersea cable system of PTCL and will serve as a catalyst to stimulate growth and development in the country by providing robust, reliable and lowest latency connectivity. The company has already invested in three international cable consortium systems SMW3, SMW4 and IMEWE, which act as a gateway for Pakistan to the information superhighway”, added Walid Irshaid.

 AAE-1 is one of the largest cable systems launched and will employ 100Gbps technology with wavelength add/drop branching units along the lowest latency route and a design capacity of over 40 terabits.

Spanning approximately 25,000 KMs, the AAE-1 submarine cable will be one of the first cable systems connecting Hong Kong, Singapore, Middle East, Africa and Europe and provide an alternative low latency route between Pakistan and rest of the world.

The seventeen major carriers including China Unicom, Chuan Wei, Djibouti Telecom, Etisalat, Mobily, Omantel, OTEGLOBE, Ooredoo, PCCW Global, Pakistan Telecommunication Company Limited (PTCL), Telecom Egypt, TOT, Viettel and some other carriers, have signed the Construction and Maintenance Agreement (C&MA) in Hong Kong on January 27, 2014 to officially mark the commencement of the AAE-1 Project.  

Additionally, having two diversified Points of Presence (PoP) in Asia (Hong Kong and Singapore) and three onward connectivity options in Europe (via France, Italy and Greece) will provide the requisite flexibility for these carriers and their customers.

The target completion date for AAE-1 cable construction is the year 2016. When completed, it will connect Hong Kong, Vietnam, Cambodia, Malaysia, Singapore, Thailand, India, Pakistan, Oman, UAE, Qatar, Yemen, Djibouti, Saudi Arabia, Egypt, Greece, Italy and France.

PTCL is providing an amazing limited time offer for its customers who can now get discount on installation charges of all new connections of PTCL. Existing PTCL Telephone users can also get this discount on new internet connections.

To avail this offer, please call 1218 or email at care@ptcl.net.pk to order their PTCL connection. 

Islamabad: Pakistan Telecommunications Company Limited (PTCL), the largest information communications technology service provider in Pakistan, has introduced EVO to Wingle upgrade offer for the convenience of its customers.

This new offer by PTCL enables customers to experience wireless broadband internet at high-speeds of 9.3mbps.  Customers will now be able to enjoy Wingle connectivity at only Rs. 2,100 which is the existing price of EVO unlimited package. The upgrade offer is available for only Rs. 1500.

The offer can be availed by paying both the upgrade charges and the monthly line rent in advance and is available for both active and inactive connections.

PTCL broadband internet is empowering people across Pakistan to reach out to the world, enabling convenient access to knowledge and information nationwide

Purpose

This policy defines the information security requirements for PTCL’s physical and logical assets. The policy acts as a compass to provide the strategic direction, framework and controls that are imperative to protect PTCL’s information assets from both internal and external threats; compromising data confidentiality, integrity or availability. 

Scope

This policy is applicable to all physical and digital information owned by PTCL including but not limited to hardcopy, softcopy, electronic information etc. This policy is applicable to people, process and technology systems that manage or interact with PTCL information.

Policy Statement

To continuously strive for the best quality and secured ICT services. This commitment includes but not limited to the following aspects to provides a high-level direction for the network and information security across PTCL:

• All employees, contractors, trainees, consultants, third party service providers and vendors abide the obligation to protect information, assure customer privacy, and remain vigilant in preventing unauthorized or fraudulent activity.

• All employees, contractors, trainees, consultants, third party service providers and vendors abide the commitment for provision of appropriate levels of security and continuity across all functions that hold corporate and customer information.

• PTCL management and functional levels abide the commitment to develop, implement and improve information security framework, policies to enforce and monitor compliance to best global security controls, practices, regulatory and other applicable requirements.

• PTCL management abide to demonstrate the due commitment to enable required resources for establishing information security objectives in line with policy and continual improvement of information security management system.

• The requirements of the information security policy and associated cross-functional security policies/standards are mandatory across all functions to ensure compliance with international best practices and to promote a robust security conscious culture.

To continuously strive for the best Quality in ICT Services. This will include the commitment for:

• ✔ Achieving and exceeding customer satisfaction
• ✔ Complying with all the legal, regulatory and other applicable requirements
• ✔ Facilitating a conducive, safe and ethical working environment
• ✔ Ensuring the right quality of products and services from PTCL vendors
• ✔ Setting quality objectives, measuring results and continually improving Quality of Services

Syed Mazhar Hussain, PTCL Chief Human Resource Officer (CHRO) at the day-long workshop organized for the children of PTCL employees

Islamabad: Pakistan Telecommunications Company Limited (PTCL) has held an innovative program for children of PTCL employees, aimed towards nurturing the children to be more responsible, creative and tolerant of differences.

The objective of the day long program was to increase the ability of the children to think for themselves, take initiatives, get along with others and solve problems by recognizing the potentials that they are gifted with.

Syed Mazhar Hussain, PTCL Chief Human Resource Officer (CHRO) while speaking at the occasion said that, “We at PTCL believe that not only the employees but their families are also an integral part of the PTCL family. The workshop was designed to enable children to learn essential life skills and characteristics to drive their lives and thrive in a more effective manner”. 

The children were awarded certificates and souvenirs by Syed Mazhar Hussain CHRO, and also enjoyed the highly interactive program arranged by the PTCL training department for their learning.

Syed Mazhar Hussain, Chief Human Resource Officer (CHRO) PTCL  along with PTCL employees which have performed Hajj as part of the company’s employee welfare scheme.

Islamabad: Pakistan Telecommunications Company Limited (PTCL) held a reception in honor of the hajjis who have been sponsored by PTCL under the employee welfare scheme for the hajj pilgrimage.

Held at a local hotel in Islamabad, the reception was attended by Syed Mazhar Hussain, Chief Human Resource Officer (CHRO) PTCL; Muhammad Tahir Mushtaq, EVP HR Operations PTCL; Naushad H Javaid, EVP Leadership and Organizational Development PTCL and Shahzad Safdar Khan, EVP HR Services PTCL along with other senior management of the company.

As part of the company’s commitment to provide incentives and encouragement for the employees, PTCL sponsors Hajj of 40 employees each year.

Employees expressed deep appreciation and thanked the company for this initiative at the occasion.

Zahida Awan

Company Secretary and Group Chief Legal Officer (GCLO)

PTCL Head Office, Room # 17, Ground Floor (Margalla Side),
Ufone Tower, Plot # 55-C, Main Jinnah Avenue, Sector F-7/1, Blue Area,
Telephone Nos. 051-2310430
Fax No. 051-2310477

Email: company.secretary@ptcl.net.pk

Fax: +9251-2263733

Group photo of PTCL Central Zone team, winners of PTCL Inter-Regional Cricket Tournament 2013

Islamabad:Pakistan Telecommunications Company Limited (PTCL) Central Zone has won PTCL Inter-Regional Cricket Tournament by beating PTCL North Zone team.

Held at Wapda Sports Complex Lahore, the grand finale was played between the four zonal teams comprising of PTCL Headquarters and Business Zone teams of Central, South and North.

Syed Mazhar Hussain Chief Human Resource Officer (CHRO) PTCL, Tariq Salman Chief  Technical Officer (CTO) PTCL; Muhammad Nasrullah Chief Business Operations Officer (CBOO) PTCL & Raed Yousef Ali Abdel Chief Information Officer (CIO)  PTCL, distributed prizes and trophies amongst the players.

The Inter Regional Cricket Tournament comprised of competition among the winning teams of each zone. Earlier, PTCL Gujranwala Regional team won the Central Zone fixture, while PTCL Islamabad Regional team stood winner among the North Region while PTCL Sukkur Region team won the zonal trophy in South Zone. PTCL Headquarters team was the fourth team competing in the tournament.

An exhibition match was also played between senior management of PTCL Headquarters and Central Zone.

The final match also witnessed a fun gala for the employees and their families including variety of food stalls, magic shows and joy rides.

FAIR USAGE POLICY FOR BROADBAND FIXED LINE SERVICES

PTCL Fair Usage Policy (FUP) is a practice ensuring that an optimum internet experience is available to the maximum number of users. FUP makes sure all our customers get the best internet experience. Any extra usage by the customer will be charged as per policy. PTCL reserves the right to suspend or disconnect any customer account(s) that may be in violation of regulations or policies.

Below are the FUP details: 

* The Fair Usage Policy (FUP) will be applicable to the total volume of data, including both downloads and uploads - effective from Feb 1, 2025.

SERVICE TERMS & ACCEPTABLE USE POLICY FOR PTCL SERVICES

This Service Terms and Acceptable Use Policy (“AUP”) governs high speed internet service (hereinafter “service”) provided to you by PTCL (together with any subsidiaries or affiliates providing your service, hereafter “PTCL”, or “Company”) and includes the following terms and provisions as provided herein and as may be amended or modified from time to time. The terms and provisions of this AUP are without prejudice or limitation of any rights to suspend or terminate service that Company otherwise possesses under your Agreement or any applicable law.

1. Applicability. This AUP applies to you as a customer and to any other person, authorized or unauthorized, using your service (each such person, a “User” or “You”). For purposes of this AUP, your use includes and you are responsible for, the use of all Users who access service through your account. It is your responsibility to take precautions to limit access of service to approved Users.

2. Compliance Required. A User must comply with this AUP. Company reserves the right to terminate or suspend service immediately or to otherwise disconnect, remove, block, filter or restrict your use of service, without any prior notice, if Company determines, in its sole discretion, that such use is illegal or violates this AUP. Company will cooperate with legal authorities and/or third parties in the investigation of any suspected or alleged crime or civil wrong. If Company believes that you have used service for an unlawful or abusive purpose, Company may forward the relevant communication and other information, including your identity, to the appropriate authorities for investigation and prosecution. You hereby consent to Company’s forwarding of any such communications and information to these authorities. In addition, Company may provide information in response to law enforcement requests, lawful government requests, subpoenas, court orders, to protect its rights and property and in the case where failure to disclose the information may lead to imminent harm to you or others. Company also reserves the right to take action on abuse which is not specifically named in this AUP at the sole discretion of the Company. Use of the Company’s systems and network constitutes understanding and agreement of this AUP.

3. Prohibited Uses and Activities. This AUP identifies certain uses and activities that Company considers to be unlawful or abusive and therefore strictly prohibited. Use the Service for any purpose other than personal and non-commercial residential use (except for your individual use for telecommuting) is not allowed. Use of service for operation as an Internet Service Provider or for any business, other legal entity, or organizational purpose (whether or not for profit) is also prohibited. Service is available for individual User use only and not for resale. Reselling of service without Company’s written authorization will be considered a violation of Company’s terms and will result in termination of service.

Pricing is based on contemplated usage not exceeding commercially reasonable limitations. Unlimited plans and features offered as part of any service may ONLY be used for normal residential  and Fair Usage Policy “FUP” will also apply. Company reserves the right to immediately disconnect or modify your service if Company determines, in its sole and absolute discretion, that your use of service is, or at any time was, inconsistent with normal residential usage patterns or is otherwise in violation of this AUP. In the event your usage exceeds applicable usage limitations and as an alternative to disconnection of service, Company may offer you a revised Agreement including higher rates for usage of service. Company reserves the right to protect its network from harm, which may impact legitimate data flows. Company reserves the right to limit throughput or amount of data transferred, and to deny or discontinue service, without notice, to anyone it believes is using an unlimited data plan or feature in any manner prohibited herein or whose usage adversely impacts Company’s network or service levels.

The examples listed herein are non-exclusive and are provided solely for guidance to Users. Company, at its sole discretion, reserves the right to discontinue service for any unlawful use. In addition to any other illegal or abusive uses or activities, the following constitute violations of this AUP:

3A. Unlawful Use: Using service in any manner that violates law, including without limitation using service to transmit any material (by e-mail or otherwise) whose transmission is unlawful under any law applicable to such transmission. This includes, but is not limited to, posting, storing, transmitting or disseminating information, data or material which is libelous, obscene, unlawful, threatening or defamatory, or which infringes the intellectual property rights of any person or entity, or which in any way constitutes or encourages conduct that would constitute a criminal offense, or otherwise violate any law, order, or regulation.

3B. Copyright or Trademark Infringement or Proprietary Right: Using service to transmit any material (by e-mail, bit torrent software, direct download, FTP sites or otherwise) that infringes any copyright, trademark, patent, trade secret, or other proprietary rights of Company or any third party, including, but not limited to, the unauthorized copying of copyrighted material, the digitization and distribution of photographs from magazines, books, or other copyrighted sources, the digitization and distribution of copyrighted video or music, and the unauthorized transmittal of copyrighted software. And/or using service to upload, post, publish, transmit, reproduce, create derivative works of, or distribute in any way information, software or other material obtained through the Service or otherwise that is protected by copyright or other proprietary right, without obtaining any required permission of the owner.

3C. Violation of the Pakistan Copyright Ordinance: Using service to circumvent any technological measures used by copyright owners to protect their works or using service to produce or disseminate technology primarily designed or produced to circumvent copyright ordinance protections, that have only limited commercially significant purpose or use other than to circumvent; or that are marketed for use in circumventing copyright ordinance protections.

3D. Harm to Minors: Using service to harm, or attempt to harm, minors in any way; including but not limited to activities involving child pornography or the sexual exploitation of children.

3E. Threats: Using service to transmit any material (by e-mail or otherwise) that illegally threatens or encourages bodily harm or destruction of property.

3F. Invasion of Privacy: Using service for invading another person's privacy, stalking, harassing, or otherwise violating the rights of other persons.

3G. Fraudulent Activity: Using service to initiate, perpetuate or in any way participate or make fraudulent offers to sell or buy products, items or services, or to advance any type of financial scam such as “pyramid schemes,” “Ponzi schemes”, unregistered sales of securities, securities fraud and “chain letters” or any other illegal schemes. And/or using service to falsify references to PTCL or its network, by name or other identifier, in messages or any correspondence.

3H. Forgery or Impersonation: Using service for adding, removing or modifying identifying network, message or article header information in an effort to deceive or mislead. And/or using service for attempting to impersonate any person by using forged headers or other identifying information.

3I. Unsolicited Commercial E-mail/Unsolicited Bulk E-mail or Messages: Using service to transmit any unsolicited commercial e-mail or unsolicited bulk e-mail or unsolicited communication. And/or using service for activities that have the effect of facilitating unsolicited commercial e-mail or unsolicited bulk e-mail or unsolicited bulk communication, whether or not that mode is commercial in nature. And/or using service for deliberately misleading headers in e-mails sent to multiple parties. And/or using service to collect responses from unsolicited bulk messages.

3J. Intentional Network Disruptions and Abusive Activity: Using service for any activity that adversely affects the ability of other people or systems to use service or third-party Internet-based resources. This specifically, but without limitation, includes excessive consumption of network or system resources whether intentional or unintentional. This also includes “denial of service” (DoS) attacks against another network host or individual user. And/or using service to interfere with computer networking or telecommunications service to any user, host or network, including, without limitation, denial of service attacks, flooding of a network, overloading a service, improper seizing and abusing operator privileges, and attempts to “crash” a host or hacking, phishing or phreaking. And/or using service for the transmission of viruses, malware, or engaging in” mail bombing,” “chat flooding,” cybersquatting, and similar unlawful behavior. And/or using service for attempting to circumvent user authentication or security of any host, network, or account on Company’s systems or the Internet at large ("cracking"). This includes scanning or probing ports without the consent of the owner of the machine being scanned. And/or using service to send very large numbers of copies of the same or substantially similar messages, empty messages, or messages which contain no substantive content, or send very large messages or files that disrupts a server, account, blog, newsgroup, chat, or similar service. And/or using service to falsify, alter, or remove message headers or be involved in hacking. And/or using service to impersonate any person or entity, engage in sender address falsification, forge anyone else's digital or manual signature, or perform any other similar fraudulent activity.

3K. Unauthorized Access: Using service to access, or to attempt to access without authority, the accounts of others, or to penetrate, or attempt to penetrate, security measures of Company’s or a third party’s computer software or hardware, electronic communications system, or telecommunications system, whether or not the intrusion results in disruption of service or the corruption or loss of data. And/or using service to connect PTCL Equipment (wirelessly or with wire) to any computer outside of your Premises or indirectly use connection out of premise.

3L. Collection of Personal Data: Using service to collect, or attempt to collect, personal information about third parties without their knowledge or consent and/or in violation of applicable law. And/or using service to participate in the collection of very large numbers of email addresses, screen names, or other identifiers of others (without their prior consent), a practice sometimes known as spidering or harvesting, or to participate in the use of software (including “spyware”) designed to facilitate this activity.

3M. Extending services beyond the premises of installation: Using service for any purpose including but not restricted to Re-selling, Re-distribution of Services, Call Center Business, Grey Trafficking or genuine use, without formal contract with PTCL & license.

3N. Avoiding incurring charges: Using service to avoid incurring charges for or to otherwise avoid being required to pay for usage of the Broadband Service

3O. High bandwidth consumption: Using service or facilities for web-hosting, e-mail hosting, or other unusually high-bandwidth consumption unless User has made special subscription arrangements with PTCL and the usage does not otherwise violate this AUP, any law or regulation.

4. Content. You will be liable for any and all liability that may arise out of the content transmitted by you. You shall assure that your use of service and content comply at all times with all applicable laws, regulations and written and electronic instructions for use. Company reserves the right to disconnect or suspend your service and remove your content from service if Company determines, in its sole and absolute discretion, that such use or content does not conform to any applicable law, the requirements set forth in this AUP or interferes with Company’s ability to provide service to you or others. Company’s action or inaction under this Section will not constitute any review, waiver or approval of your usage or content.

5. Service Monitoring. Company is under no obligation to monitor a customer’s usage, bandwidth, transmissions and/or content of service. However, Company may monitor the usage, bandwidth, transmissions and content of service periodically to (i) comply with any necessary laws, regulations or other governmental requests or (ii) operate service properly or to protect itself, its network and its customers and subscribers. Company reserves the right to modify, reject or eliminate any information residing on or transmitted to its server that it, in its sole discretion, believes is unacceptable or in violation of this AUP or any other terms and provisions applicable to service.

6. Web/FTP Sites. Acceptable use of Company’s web/FTP space does NOT include: Distribution of illegal pornographic or otherwise indecent or offending materials, distribution of restricted software or materials in violation of copyrights or distribution licenses, or any other illegal activity prohibited by PTA, PEMRA or under Paragraph 3, above.

7. Theft of Service. You must notify Company immediately if you become aware at any time that your service is being stolen, fraudulently used or otherwise being used in an unauthorized manner. When you provide such notification, you must provide your account number and a detailed description of the circumstances of the theft, fraudulent or abusive use of service. Failure to do so in a timely manner may result in the disconnection of your service, additional charges to you, and civil or criminal liability. Until such time as Company receives notice of the theft, fraudulent use or abusive use, you will be liable for all stolen, fraudulent or abusive use of service. Company reserves all of its rights at law and equity to proceed against anyone who uses service illegally or improperly.

8. Indemnification. By activating or using service, you agree to use service only for authorized, lawful purposes in accordance with this AUP, your Agreement, and applicable laws and regulations. In addition to being subject to other remedies, liabilities and obligations under law or applicable agreements, you shall defend, indemnify, and hold Company, its employees, affiliates and agents harmless from any claims, damages, losses, or expenses (including without limitation attorneys’ fees and legal costs) incurred in connection with all claims, suits, judgments and causes of action for damages arising from the breach by you or your Users of any provision of this AUP.

Company shall not be liable to customers or third parties for any direct, incidental, indirect, special, punitive, exemplary or consequential damages or for any other damages, including but not limited to loss of data, degradation of service, loss of revenue or profits, or failure to recognize expected savings, or damages of any kind or nature arising out of or in connection with the use or inability to use the service including the inability to be able to contact help or to access emergency service personnel or VoIP services through the service.

The Customer also agrees that PTCL shall be indemnified against all acts or omissions of the channels or contents provided for Smart TV by third party.

9. Termination of Service & Administrative Discretion. Company has the right to terminate access to or use of this service as provided in this AUP and/or any other specific agreement with PTCL. Access to and use of service is subject to strict compliance with law and applicable agreements. Company has sole and final discretion over all aspects of the Services, network and this AUP. Company reserves the right to terminate any account or service without cause or prior notice. Company also reserves the right to not give services to anyone.

10. Modifications. Company may modify the terms and conditions of this AUP in a commercially reasonable manner from time to time and shall provide you notice of such changes by publication on our website, bill message or other commercially reasonable notice. Your use of service following such notice constitutes your agreement to the modified terms and conditions.

11. Governing Law. This AUP and the relationship between you and Company shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan.

12. No Waiver of Rights. Company’s failure to exercise or enforce any right under or provision of this AUP shall not constitute a waiver of such right or provision.

13. Severability. If any part or provision of this AUP is legally declared invalid or unenforceable, that part or provision will be construed consistent with applicable law as nearly as possible, and the remaining parts and provisions will remain in full force and effect. Such invalidity or non-enforceability will not invalidate or render unenforceable any other part or provision of this AUP.

14. Applicability to Attached Sites. Sites directly attached to Company are expected to adhere to Company’s acceptable use policies and this AUP. The individual who signed the contract is responsible for educating site users on acceptable use policies and this AUP. Violations of the AUP by directly attached sites will be referred to the account owner for resolution. The account owner will be held responsible for any violations of the AUP.

15. Fault or Complaint. Rectification In case of any customer complaint received to fix the provided service, customer needs to allow PTCL staff or staff on behalf of PTCL visiting the premise where PTCL lines are installed or terminated in order to rectify the issue. Customer to not indulge in abusive or threatening behavior failing which company reserves the right to exercise Termination of Service & Administrative Discretion

16. Important Customer Information and other service terms. 

16A. In addition to the terms and conditions set forth in this AUP, service is subject to your Agreement, which you should read carefully before activating or using service. By signing The SERVICE AGREEMENT AND/OR ACTIVATING OR USING SERVICE, you agree to comply with all of the APPLICABLE terms, conditions and provisions contained IN THE SERVICE APPLICATION, SERVICE AGREEMENT AND ANY APPLICABLE SERVICE TARIFFS, this ACCEPTABLE USE POLICY (“AUP”), THE TERMS AND CONDITIONS OF SERVICE, AND YOUR SELECTED SERVICE PLAN OR SERVICE PACKAGE.

16B. Service Provision. In addition to the terms and conditions set forth in this AUP, you are also subject to the terms and conditions of the package subscribed and PTCL reserves the right to provision service keeping in view the interest of company.

16C. Bandwidth Provision. Internet access given is on shared internet access (SIA) basis so the package data rate/speed subscribed is the maximum possible speeds which you might get and may vary from time to time or connection to connection

17. Payments and Charges:

(A) The Customer shall unconditionally pay all applicable charges mentioned in the invoice within the specified time.

(B) Failure to make Payment within due date would: (i)Result in immediate disconnection / suspension / termination of the Service and Contract; (ii) Render the Customer to pay outstanding amounts due to PTCL; and in case of disconnection an extra surcharge shall be payable by the Customer, on the amount outstanding at the rate of 2% per month above KIBOR, in addition to the Bank Rate per annum pro-rated weekly, and in the absence of KIBOR, other rate determined by PTCL pro-rated weekly. (iii) Give PTCL a right to suspend / disconnect Service(s) to any or all other Connections held by the Customer;

(C) Render the Customer to pay applicable reconnection charges, if a reconnection is requested, and before reconnection, the Customer shall pay an advance against future payments, if required;

(D) Customer shall pay Monthly Charges till the suspension or disconnection of the Service(s) becomes eff¬ective, whether such suspension/disconnection is required by the Customer (or by a person acting on behalf of the Customer) or by PTCL in accordance with Clause 11 of this contract.

(E) PTCL reserves the right to determine an appropriate credit limit to the Customer for availing the Service(s). Such credit limit shall be secured either by a refundable cash deposit placed by the Customer with PTCL or other adequate security or alternate arrangement acceptable to PTCL. In the event such credit limit is exceeded at any time, PTCL is entitled to disconnect or suspend the Service(s) to the Customer and/or terminate the Contract.

(F) PTCL reserves the right to charge for invoice and bill delivery. It is free of cost for limited time.

(G) Paper bill will be charged as PKR 50/Monthly. Customer can opt FOC E-bill services at any time by contacting PTCL either via a call center, joint shop, exchange or any touch point.

18. Equipment: All Equipment, except paid as completely sold, will remain the asset of PTCL and customers are bound to return the Equipment in its original working condition in the event of termination of Service(s).

18A. Warranties: (A) In addition to terms contained in the warranty card, the Equipment purchased by the Customer from PTCL, is free from defects in material and workmanship, and the Customer acknowledges that commencement of Service(s) shall be deemed to be a discharge of this warranty. (B) This warranty is specifically limited to defects in material and workmanship in the Equipment and does not apply where the Equipment is used in combination with equipment not supplied, manufactured or expressly approved by PTCL. It shall also not apply to repair or replacement necessitated by catastrophe, misuse, abuse, fault or negligence, user modification, improper maintenance or operation, user alteration or damages due to spilling of food or liquids, and normal wear and tear. (C) PTCL hereby disclaims all liabilities whatsoever in respect of and/or arising out of the Service(s) provided, except for the warranty provided in paragraph (A) above. (D) Warranty for broadband modem & STB is applicable for one year from date of installation.

18B. Maintenance & Replacement of Broadband Modem: In case of damage to broadband modem, not covered under the warranty, the customer will be charged for the cost of the damaged modem with an option to purchase new.

18C. Maintenance / Replacement of STB/EVO Device and charges for misuse:

(A) (i). For customers who have purchased the STB/EVO Device on onetime payment - In case the STB/EVO device has been damaged due to reasons not covered under Warranty, the faulty STB/EVO device will be returned to the customer and the options for procuring a new one will be off­ered to the customer. (ii). For Customers who have purchased STB/EVO Device on Installments: In case the STB/EVO device has been damaged due to reasons not covered under Warranty, the customer shall pay the old lease charges, the STB/EVO device will be returned to the customer and the options for procuring a new one will be o­ffered to the customer i.e. New purchase or new lease.

(B) In case of termination of Smart TV/EVO services on customer request or nonpayment or for any other reason, the terms and conditions regarding CPE will be as follows: (i) For customers who have Purchased STB/EVO Device on onetime payment: In the event the Customer decides to discontinue Smart TV/EVO Service, PTCL is not bound to purchase back the STB/EVO Device. The equipment will become the property of customer and will not be collected by PTCL. (ii) For Customers who have purchased STB/EVO Device on Installments: The Customer agrees that the leased equipment remains in the ownership of PTCL until the leased amount is fully paid o­ by the Customer to PTCL. In case of termination of service due to any reason, the customers will allow PTCL sta­ff to collect the STB/EVO Device from the customer premises and pay any PTCL dues and outstanding bills excluding any future hire purchase installments. Moreover, PTCL will not refund any installments paid towards the hire purchase of the equipment and the return of the equipment shall not, under any circumstances, be deemed to be a settlement of any outstanding dues or bills owed by the Customer to PTCL.

Islamabad: Mr. Walid Irshaid, President & CEO PTCL along with other PTCL officials on the occasion of 42^nd National Day of United Arab Emirates

Watch High-Definition Live TV Channels on PTCL Shoq TV by subscribing to HD Pack for no additional cost. Enjoy the Live TV channels in stunning, vivid picture quality and crisp audio.

What you will need:

• HD-Ready Television Set
• PTCL Shoq TV (For the best quality, please ensure your Set-Top-Box is connected to your TV through HDMI)
• HD Pack Subscription
• PTCL Fiber Internet (Flash Fiber) connection

Islamabad: PTCL celebrates the astounding success of its top talent, as 11 out of 15 nominated PTCL employees get selected for Etisalat Group’s prestigious High Potential Development Program. 

These solid performers with strong leadership potential have qualified for this exceptional development program after undergoing an extremely competitive and rigorous assessment process undertaken by reputed international consultants in which high performers representing from 17 countries of Etisalat operations participated.

Etisalat Group has introduced several remarkable initiatives and world-class practices in PTCL, thus significantly fuelling its journey to stand out as a progressive organization and enabling PTCL to make invaluable contributions for uplifting the nation by offering unparalleled development opportunities to the young talent of Pakistan and spearheading the progression of the economy.  

The Group High Potential (HiPos) is an extraordinary program supported by top-notch partners such as Duke University Corporate Education, Informa Telecoms Academy and Harvard Manage Mentors. This platform presents unmatched opportunities for training & development, networking, hands-on experience of real business challenges and bright prospects for international exposure through international assignments that offer an enriching cross-functional experience for development of an advanced skill set.

Last year 4 members of the PTCL’s talent pool graduated from the program with distinction, leaving a mark of excellence, which is indeed a very strong indicator of the quality of talent available within the company.

To applaud the PTCL employees selected as Group HiPos and celebrate the high representation of the company in this international forum, a launch ceremony was held at PTCL HQs on 25^th October, 2013.

Syed Mazhar Hussain, Chief Human Resources Officer, PTCL while congratulating the selected employees said that, “Employee development initiatives are a critical and strategic investment that leads to improved productivity and satisfaction, skill enhancement, and development of a succession pipeline. We are committed towards equipping our people with the tools necessary to excel professionally and remain industry leaders”.

The ceremony was attended by all Senior Executives who expressed their wholehearted commitment for this grand initiative of Etisalat Group.

Introducing corded and cordless phones for all your personal and business needs.

These robust phones complement your PTCL telephone number by providing crystal-clear voice quality, caller ID, answering machine and many more features.

You can order these online with Cash on Delivery service.

To order, please call 1218.

* Prices are subject to foreign exchange fluctuation.

Wi-Fi signals are prone to interference from other appliances and devices present in the house which can impact the quality of Wi-Fi signals. You can have a better experience as we recommend optimum placement of your Wi-Fi router through the below guide:

Wi-Fi Signals and Router Placing Guidelines

Please follow below guidelines while placing the Wi-Fi router in your home/office.

1. Place the Wi-Fi router in a central location from where signal can reach all areas of your home/office.
2. Wi-Fi router should be placed away from other electronics that emit waves. For example near your TV screens, ovens and other such equipment. If placed near such equipment, it will affect result for your router and also your TV screens and remotes.
3. Place the router in an open space and away from windows. Do not cover router by placing it inside a cupboard or under any shelf. Covering your router will hamper Wi-Fi signal range.
4. Keep your router and other related equipment dry. In case moisture is present, it can impact and damage your router.

In case you are unable to receive signals throughout your home or office even after following above guidelines, we would recommend you to use a Wi-Fi extender for your location. This will boost the signal range and will cover up any spaces where signal strength is weak. These extenders are provided by our partners to you on a discounted rate.

To know more about the Wi-Fi extnders please click below. For further assistance, please call 1218 or email us at care@ptcl.net.pk.

Another amazing service for all you cricket lovers! Listen to live updates of all cricket matches by dialling 1216 from your PTCL telephone. PTCL customers can avail this IVR service for Rs. 1 + tax per minute. Charges will be added to your monthly bill.

PTCL Unlimited Internet provides rapid download and upload for demanding Internet applications across Pakistan. Whether you use broadband for video, online gaming or data processing, High Speed Broadband provides unlimited data at a higher level of performance.

Features

• ✔ Upto 100 Mbps Speed*
• ✔ Unlimited Bandwidth**
• ✔ GPON/FTTH fiber optic connectivity
• ✔ VDSL
• ✔ DSL

*Terms and Conditions Apply
**Fair Usage Policy

Advantages

• ✔ PTCL Broadband service is available in more than 2000 cities and towns across the country.
• ✔ High speed broadband data rate is now more affordable than ever before
• ✔ Seamless experience when streaming and downloading movies, TV shows and music files
• ✔ Access to rich HD multimedia resources over the internet
• ✔ Access to free movies, music, classical Pakistani plays, famous cricket matches, educational and religious contents exclusively for PTCL broadband customers
• ✔ Wi-Fi modem (Smart Spot) included on all new connections
• ✔ Free Unlimited On-Net calls 

Broadband Pricing (DSL)

*Freedom Unlimited default package unless other package is selected.

Please Note: Internet Speeds of up to 20 Mbps on ADSL, pu to 50 Mbps on VDSL and up to 100 Mbps on GPON (Fiber) [ Availability Dependent on feasibility ]

• i. Installation charges of a new internet connection (over existing Landline): Rs. 2,499 inclusive of Tax.
• ii. Installation charges of a new Double Play (Landline+Internet) or Triple Play (Landline + Internet + Smart TV): Rs. 5,000 inclusive of Tax.

GPON Installation Charges:

*Freedom Unlimited default package unless other package is selected.

• i. New Fiber to the Home (GPON) connection installation charges are upfront PKR. 15,000/-
• ii. GPON is available in selected areas. Call helpline for details.
• iii. Above packages are also available in some other few selected revamped exchanges as well as for DSL/VDSL.
• iv. Conversion charges for Existing Copper connection to GPON upfront are: PKR. 7,500/-

Terms and Taxes will apply. For further details, click here 

How to Buy

To order please call 1218 or visit your nearest PTCL Shop or PTCL Distributor.

PTCL Fast Path for Online Gamers

 Brace yourself for an enhanced online gaming experience with PTCL Fast Path 

PTCL broadband customers who are avid online gamers may now switch to 'Fast Path' conveniently through the PTCL website or by dialing 1218.This feature helps reduce latency which is essential to achieve a lag-free and thus superior gaming experience. Enjoy playing your favorite video games with no interruptions with Fast Path PTCL service. Are you an online gamer? PTCL brings to you 'Fast Path', which is an amazing free feature specially made for online gamers as it helps in lowering down the latency during playing so that you can get a smooth, lag-free online gaming experience. 

Customers can now opt for 'Fast Path' simply by signing in to their account on the PTCL website and selecting 'Change Latency Type' from the left to switch on 'Fast Path'. Once toggled, the feature is activated within 24 hours (subject to line quality).

Free Service: As this is a free service, customers can opt for 'Fast Path' without any charges.The process to switch on 'Fast Path' through the website:

1. Visit the PTCL website

2. Sign in through your registered account. (If you do not have an account, you are required to register your account and add your subscribed PTCL products, i.e., landline, internet, etc.)

3. Under 'My Account Services' on the left, please select 'Change latency type'.

4. On the next window, please select 'Change latency' and then select 'Fast' from the drop-down menu. Read the disclaimer and select confirm if you wish to proceed.

5. The service will be activated within 24 hours.

Please follow the same above process to switch back from fast-mode if you experience any stability issues with your internet connection.

PTCL Becomes the country’s Only Managed Security Services Provider (MSSP)

Be prepared to tackle every evolving Cyber threat Landscape with PTCL

Business needs are evolving by minutes & so are we. Each day at PTCL, we work hard to keep ahead of technology trends to develop solutions and services that bring true value to our customers. We truly believe that providing quality-integrated solutions is what sets us apart from the competition. From the best in connectivity solutions, to unmatched data center & cloud services and innovative ICT & security solutions, PTCL offers it all under one window.

PTCL MSSP—Your Security Arm against the ever changing threat landscape

Upgrading generic security systems and surveillance mechanization from efficient to proactive, more collaborative and intelligent solutions, Ptcl brings to you a new era of advanced technologies.

Unravelling the true competence of our upgraded technological solutions, we strive to empower our customers by delivering top class suite of security and surveillance systems. Not only do our systems promise reliability, they eliminate the need for constant monitoring, allowing the consumer to experience the true essence of security.

Our dedicated team will understand consumer requirements first hand and effectively develop the best possible personalized plan keeping in mind affordability and extensively focusing on quality.

Designed to improve your security posture and help you stay prepared to tackle the changing cyber threats landscape; PTCL as your Managed Security Services Provider (MSSP) provides outsourced monitoring & management of security devices and systems. With MSSP, we take the burden of handling security needs off your shoulders so you can focus on innovation. Common service under this portfolio include

• ✔ Managed Firewalls
  ✔ Managed unified threat management (UTM)
  ✔ Intrusion detection & Prevention
  ✔ Multi-factor Authentication
  ✔ End Point Security
  ✔ Secure DNS
  ✔ Anti-DDOS
  ✔ Virtual Private networks
  ✔ Vulnerability Scanning
  ✔ Compromise assessments
  ✔ Anti-virus services

PTCL Cyber Threat Intelligence Services

Organizations today are interacting more than ever with their customers, employees and partners through websites and applications. While this increased digital presence opens up new growth avenues for the organizations on one hand, it also opens up a world of opportunities for the cyber hacking groups. Understanding this growing concern, PTCL has introduced a range of security solutions to help you minimize the impact of such attacks on your business and maximize business productivity.

PTCL Cyber threat services helps to detect, mitigate & respond continuously against cyber threats that could represent a high impact on business. In-house innovations are combined with strategic partnerships to deliver a complete managed information security offer.

Key Features of PTCL Cyber Threat Intelligence

Cyber threat Intelligence service covers below service modules:

• ✔ Brand & Reputation
• ✔ Business Disruption
• ✔ Online Fraud

How can PTCL Cyber Threat Intelligence help you?

• ✔ Loss minimization regarding cybercrime impact
• ✔ Full control regarding the Company’s digital exposure
• ✔ Improvement in business continuity and resilience
• ✔ Global vision, empowering decision-making process
• ✔ Information centralization through a single point of access
  ✔ Allows customers to achieve business-critical security objectives while keeping operating costs predictable and helping busy IT teams stay ahead of security issues.

PTCL ICT & Managed IT Services Portfolio

On the Road to becoming the country’s largest ICT player, PTCL has collaborated with internationally experienced vendors to bring the best in line ICT & Managed IT solutions designed to empower and optimize your business growth. Our current portfolio of ICT solutions includes but is not limited to the below:

• ✔ Infrastructure Upgrade (Servers, Storage, Database and Network)
• ✔ Server Consolidation
• ✔ Server Virtualization
• ✔ Software Defined Data Center
• ✔ SAN upgrade
• ✔ Data Center Network Upgrade
• ✔ WAN upgrade
• ✔ Microsoft Solutions & Licensing (under CSP & SPLA programs)
• ✔ Software Licensing (Microsoft, Oracle, VMware & Micro focus)

PTCL Smart Cloud — Infrastructure as a Service

“Pakistan’s First truly Flexible & Agile Cloud solution designed to Power up your Growth!”

Businesses today create enormous amounts of data. Storing, processing, and pulling value from that data is no easy task. These unstructured big data solutions demand scalable, powerful infrastructure that can be offered best by none other than the country’s flagship communication operator- “PTCL”.

PTCL Smart Cloud is Pakistan’s One-of-a-kind Build Your Own Cloud server offering enabling our customers to build virtual servers & networks customized to their unique application requirements. Partnering with the industry’s leading hardware & software vendors; PTCL cloud is the country’s only SDN (Software Defined Network) enabled cloud built on Tier-3 certified Data centers to provide service solutions optimized for your business growth.

Best thing about PTCL’s Cloud is that all data on the Cloud is hosted within the country and kept in a safe and secure environment for minimal latency and optimal performance. Moreover PTCL Cloud is certified on all international security standards to guarantee maximum protection for your critical workloads. 

PTCL Smart Cloud is designed to give you a competitive edge for your business. It delivers Infrastructure services through an integrated model leveraging industry’s leading software and hardware solutions to help your business become the market leader in your respective segment.

PTCL has made a significant investment in developing services delivery models and detailed architectures for the design and deployment of public and private cloud solutions for our clients. We offer a complete set of solutions and services for implementing cloud computing.

1. PTCL helps clients to build their own cloud environments developing the right Dynamic Infrastructure and, integrating the IT infrastructure with existing network capabilities.
2. PTCL enables clients to design, build, deliver and market their own Cloud Enabled Services by providing Infrastructure as a Service.
3. PTCL helps clients to mitigate their infrastructure costs by using the Cloud utility pay as you go model.

PTCL Smart Cloud proudly introduces

Pakistan's first Web as a Service (WaaS) platform. Click here for more details 

WaaS: Your Website, Simplified!

Effortlessly build a stunning, professional website for your business, school, real estate, healthcare, medical practice, and more—all with our easy drag-and-drop builder. No coding needed! Get online in minutes!
You may modify it as per your thoughts

Our Solutions Portfolio 

BUILD YOUR OWN SMART CLOUD TO POWER UP YOUR BUSINESS

PTCL Smart Cloud’s scalability makes the cloud incredible, without the sacrifices in performance, flexibility and security. Whether You are a start-up, an SME or a large MNC; our custom built Cloud and connectivity solutions have something to offer for everyone.

“Custom Built Cloud Solutions designed for optimal business performance”

Facilitating organizations to achieve their objectives, PTCL recognizes that every business is different and each cloud deployment requires customization with solution elements that make the overall solution unique to the customer, thereby befitting individual business strategies. Whether Your company is a start-up, an SME or a large MNC; our custom built Cloud and connectivity solutions have something to offer for everyone.

Reinvest cost savings and drive transformation with an agile, enterprise-grade cloud infrastructure. Partnering with the industry’s leading hardware & software vendors; PTCL brings You the service solutions optimized for your business growth.

Enhance and build on your existing IT with your choice of cloud-based services. PTCL believes in continuously evolving to best serve our customer needs. Our portfolio of current service offerings includes

Virtual Private Server

“Your own off-the-shelf virtual machine”

Virtual private server is a vanilla VM whereby customer can pick up a virtual server with the configurations that meets their needs and have it provisioned on PTCL smart cloud. VPS is customized server on PTCL smart cloud where Customers can pick a virtual server configuration that meets their needs, or customize one with the vCPU, RAM and Storage to fit their needs. In case of VPS, customer does not have web based interface for modifying resources or the already defined policies.

• Pick a virtual server configuration that meets your needs & have it provisioned on the public cloud
• Rapid provisioning
• Independent of operating systems. Flexibility to run almost any operating system sets of programs on individual servers
• Improved ROI
• Resource Scalability
• Monthly subscription for guaranteed resources

DR as a Service

“Maximize business continuity for enhanced resilience”

PTCL’s DRaaS is a powerful and reliable service to help organizations to avoid the risk of catastrophic disasters. DRaaS is advanced, image-based VM replication which is simple to set up & easy-to-use. DRaaS is a replica of primary site provisioned over cloud offering OS level replication through Veeam Cloud Connect. The Service lets you seamlessly replicate individual virtual servers or entire virtualized infrastructure with a few clicks with complete user control conforming to business defined policies for minimal downtime & maximum business continuity.

• OS level replication through Veeam Cloud Connect
• Replicate individual virtual servers or entire virtualized infrastructure with a few clicks.
• VM Level replication for On-prem VMware/Hyper-V environments as well as infrastructure hosted on PTCL cloud.
• Complete user transparency and control for failover/fallback
• Conforming to your business RPO/RTO
• Operating system independent
• On Demand Scalability
• Minimize downtime
• Secure & encrypted tunnel
• Monthly subscription for guaranteed resources

Backup as a Service

“Optimal security for your business”

PTCL BaaS takes the burden of regular backups and rapid recovery off your internal team, and off your mind. We tailor a backup-and-recovery solution for your business that leverages the best backup technologies in the industry with best practices methodologies. BaaS is a powerful and reliable service to help organizations to avoid the risk of catastrophic data loss, providing Enterprise grade Backup solution (Veeam Backup & Replication) for provisioning Multiple copies of data on PTCL Cloud through Veeam Cloud Connect.BaaS provides OS Level Backup for virtualized environments both On-prem & hosted on PTCL cloud and Agent level backup for on-prem physical infrastructure

•Enterprise grade Backup solution (Veeam Backup & Replication)
•Multiple copies of data on PTCL Cloud through Veeam Cloud Connect.
•OS Level Backup for virtualized environments both On-prem & hosted on PTCL cloud.
•Agent level backup for on-prem physical infrastructure
•Secure & encrypted tunnel
•Volume based monthly subscription

Why Choose PTCL Smart Cloud?

Our Infrastructure

• Pakistan’s Only Enterprise Grade cloud built on Tier-3 certified datacenters

• Enterprise grade hardware with high availability

• Geographically redundant Tier – 3 certified Datacenters

• Internationally proven, Resilient & HA enabled solutions

Our Connectivity

• Local & Secure point-to-point links for seamless business continuity during International submarine outage.

• Low latency rate due to locally hosted Data Centers i.e Karachi & Lahore.

Build Your Own Cloud—Custom built solutions

• Truly Scalable, flexible& customizable to suit your varying needs

• Total user control, access and transparency

• Multi-tenancy capable environment

• Rapid provisioning so You stay ahead of your market

Optimal Security

• PCIDSS certified Cloud Infrastructure

• ISO 2017 & ISO 27017 certified

• End-to-end encrypted tunnel from Customer Premises to PTCL Data Center

• Secure & seamless multi-site topography

• Security with policy control and DDOS protection

Certifications

The purpose of this guide is to provide you with tips & tricks for Wi-Fi router placement within your home, so you may receive an optimal connectivity.

• Central location: Place the Wi-Fi router in the middle of your home.

• Don’t place the Wi-Fi router on the floor: Try to place the router at a height (on top of a shelf, table or mantelpiece)

• Router should not be placed in a trolley/cupboard/underneath stairs: Do not place the router where Wi-Fi signals will be obstructed.

• Don’t place the router next to a window: Doing so will cause Wi-Fi signals to travel outside.

• Keep router away from other electronics: Do not place the router near microwaves, refrigerators or cordless phones. Furthermore, the router should not be placed in a kitchen or areas with metallic surfaces as this will impact the quality of the Wi-Fi signal in your home.

• Avoid thick walls: Do not place the router next to a thick wall. Concrete and bricks tend to absorb Wi-Fi signal instead of reflecting.

Followed the tips & tricks above but still facing problems? This may be due to the large size of your house or obstructions which are preventing full reach of the Wi-Fi signals.

Please click here <www.ptcl.com.pk/wifi> to select from a wide range of Wi-Fi extender devices with convenient Cash-on-Delivery. These devices help to expand the coverage of Wi-Fi signals within your home.

Below you can find listed different PTCL HR Training Centre Course Forms and Applications. Choose your relevent form carefully and click the link to download it:

Forms & Documents:

- PTCL Academy Advertisement - June 2021

- Certification Application Form

- Contacts: Certification Department

- Distance Learning Degrees from Asia E University, Malaysia

- RH124-Red Hat System Administration I

- RH134-Red Hat System Administration II

- RH254-Red Hat System Administration III

- Application Form for MS Telecom Engineering (Click here to download form)

- CCNA R&S Program Overview (Click here to download)

- CCNA Cyber Security Program Overview (Click here to download)

- Python PCAP Program Overview (Click here to download)

- PMP Course Overview (Click here to download)

- MS Flyer (Click here to download)

- Fee structure for private students (Click here to download)

- Fee structure for PTCL and Ufone employees (Click here to download) 

- Contacts for MS Programs (Click here to download)

- MS Programs Prospectus 2019 (Click here to download)

PTCL Investor Call Invitation 2023

PTCL Q1-23 Results Call Invite

PTCL Q2 -23 Results Call Invite

PTCL Investor Call Invitation 2022

PTCL Annual Investor Call - 2022

PTCL Annual-22 Results Call Invite

PTCL Q1-22 Results Call Invite

PTCL Q2-22 Results Call Invite

PTCL Q3-22 Results Call Invite

PTCL Investor Call Invitation 2021

PTCL Q4-21 Results Call Invite

PTCL Q3-21 Results Call Invite

PTCL Q2-21 Results Call Invite

PTCL Q1-21 Results Call Invite

Investor Presentations 2023

Q1 - 2023 Investor Presentation

Q2 - 2023 Investor Presentation

Investor Presentations 2022

Q1 - 2022 Investor Presentation

Q2 - 2022 Investor Presentation

Q3 - 2022 Investor Presentation

Investor Presentations 2021 

Annual-Investor Presentation 2021

Q3 - 2021 Investor Presentation

Q2 - 2021 Investor Presentation

Q1 - 2021 Investor Presentation

Investor Presentations 2020 

 Q 4  & Annual – 2020 Investor Presentation

Investor Presentations 2019 

Q 4  & Annual – 2019 Investor Presentation

Q 3 – 2019 Investor Presentation

Q 2 – 2019 Investor Presentation

Q 1 – 2019 Investor Presentation 

Investor Presentations 2018 

Q 4 & Annual - 2018 Investor Presentation

Q 3 – 2018 Investor Presentation  

Q 2 – 2018 Investor Presentation 

Q 1 – 2018 Investor Presentation 

The credit rating of Pakistan Telecommunication Company Limited as of October 2021 is as follows;

Detailed press release and PTCL Credit Rating Report are available on the JCR-VIS website. The link is as per below:

http://www.vis.com.pk/prFile.aspx?mRatingId=37479

GET STARTED WITH STARZPLAY BY CINEPAX

We’re excited to bring you the latest Hollywood blockbusters, TV shows, documentaries and so much more with Starzplay by Cinepax. So what are you waiting for?

Take advantage of all this entertainment, available right at your fingertips.

Along with the PTCL Smart TV, you can stream fan-favourites in seconds for only Rs.239 per month. Choose from an unlimited library and watch for hours on-the-go from your smart device whenever, and wherever!

Features for an Optimal Viewing Experience:

✔ Simple Subscription

✔ Competitive Price

✔ Movies and TV Series

✔ Multi-Screen Experience

✔ High Quality Digital Audio & Video

Subscription:

All you have to do is subscribe to the Starzplay by Cinepax SVOD bundle through your PTCL Smart TV and Smart TV App.

Interested, but want more information? Just call 1218!

Enjoy amazing speeds and truly unlimited internet through PTCL’s newly transformed network. 56 exchanges across 12 cities in Pakistan have been upgraded and now offer speeds from 8 Mbps to 100 Mbps. Below is a list of the 56 upgraded exchanges: 

If you don’t see your area, don’t worry! We’ll be adding it to the list very soon. 

Coverage Area:

Select city Faisalabad Gujranwala Hyderabad Islamabad Karachi Kharian Lahore Multan Peshawar Quetta Rawalpindi Sialkot Select area