Pricing

*Limited Time Offer – Valid for New Sales

For Existing CharJi customers

If you are an existing user, please dial 1218 to change your current package and Prepaid CharJi users from Azad Jammu & Kashmir can change their package plan to any other package by simply sending the following SMS to 0512181218.

Example: ‘PC 25GB MDN’

‘PC 35GB MDN’
‘PC 50GB MDN’
‘PC 80GB MDN’
‘PC 100GB MDN’

• Standard SMS Charges apply
• Package change request must be sent from registered mobile number. To update your number please dial 1218.
• Monthly tariffs are inclusive of all taxes.
• Validity for all packages is 30 days.
• Prepaid/Postpaid billing option is available for all packages.
• Additional 5GB volume bucket for Rs. 500/-.

Advance Income Tax (AIT)

PTCL, as provider of telephony and Internet services, is required to collect AIT from its customers, under Section 236 of the Income Tax Ordinance, 2001 (ITO), on all modes of receipts and billings.

AIT collection is not required if the customer is specifically exempt under Section 236(4) of the ITO. If eligible, kindly share the documentation related to your exemption status with the PTCL representative working for you, to have the AIT excluded from your billing.

You can obtain the certificate for AIT collected on your PTCL bills by logging into the Customer Portal, or visit your closest PTCL sales and service centre. 

Goods/Services Taxes (GST)

GST refers to Federal Excise Duty (FED), Federal Sales Tax and the provincial /territorial sales taxes applicable to PTCL’s products and services in different provinces and regions, based on location of the customer, as per following rates:  

For package-wise tax details, please Click Here.

*Ex-tribal areas refer to former Federally and provincially administered tribal areas (FATA/PATA) merged with KPK and Balochistan. Federal Government has exempted the collection of AIT from residents of those areas, vide Clause (109A) of Part IV of Second Schedule to the Income Tax Ordinance, 2001, read with FBR SR0 1213(I)/2018 dated 5 October 2018. The said exemption is valid till 30 June 2024.

**The Federal Government has exempted the Federal Sales Tax on supplies made in ex-tribal areas, vide Serial 151 in Table-1 of Sixed Schedule to the Sales Tax Act, 1990, read with FBR SRO 1212(I)/2018 dated 5 October 2018. The exemption is valid till 30 June 2024.

Gate Controller

• Embrace effortless access with our gate automation solution
• Opening new levels of convenience

MHub

• MHub acts as a gateway, connecting to home/office Wi-Fi and communicating with all devices via Bluetooth.
• It can be mounted on the wall or placed on any suitable surface in the room.
• MHub controls smart blinds, lights, ACs, and more.
• Adaptable for homes, large residences, offices, factories, and similar environments.

TP Link Deco X20 Mesh Solution

• Works with all broadband providers
• Extends the Wi-Fi coverage across the premises (Wi-Fi 6 Mesh Solution)
• Dual-band up to 1800Mbps
• Ports: 1xWAN GE, 3xLAN GE
• 2x Internal Antennas per unit
• Coverage Area: 540 square meters

Blind Controller

• Blind Controller seamlessly integrates into existing home and office systems, allowing individual control for each location.
• Adaptable to various window sizes with 11 adjustable levels.
• With the MTronic App, users can adjust blinds with a single tap or schedule movements based on specific times of the day.
• Compatible with Amazon Alexa and Google Assistant, enhancing the user experience.

Blind Motor

• Blind Motor seamlessly integrates into existing home and office systems, allowing individual control for each location.
• Adaptable to various window sizes with 11 adjustable levels.
• With the MTronic App, users can adjust blinds with a single tap or schedule movements based on specific times of the day.
• Compatible with Amazon Alexa and Google Assistant, enhancing the user experience.

All services available through UPTCL App

You can avail all services through UPTCL App as it is quick, convenient and hassle-free. Our customers have the ability to contact PTCL whether it is to get the information on any product or service, pay their bills or track their order in a seamless manner. 

Key Features include:

• Simple Registration Process
• User Friendly Interface
• Billing information including bill payments through Debit card or Credit card
• Top up your prepaid balance
• Find out your usage/remaining data for Broadband, CharJi and EVO 
• Ability to shop online through the App using PTCL Shop Cart
• Fast placement and online tracking of orders
• Link your account to PTCL Services
• Save your future preferences in Wish List
• You can also place an online order by signing in as a Guest user or by registering your account.

Contact Sensor

• Contact Sensors are installed on doors and windows to detect even the smallest openings—up to 15mm.
• Users receive notifications whenever a door or window opens.
• Alerts can be sent as push messages via the MTronic App, activate an audible alarm, or trigger lights.
• With the MTronic App, users can monitor and manage the smart building security system.

Q: I am getting error message “57-Transaction not permitted to card”.

Ans: Please contact your credit/debit card issuer bank in this case, following can be the reasons.
•    Credit/debit card is not authorized for online payment.
•    Your credit/debit card issuer bank is not responding.

Q: I am getting error message “5-Do not honor”

Ans: Card Issuer bank not authorized for the transaction, you need to contact your credit/debit card issuer bank.

Q: I am getting error message “14-Card number does not exist”

Ans: You might be entering wrong credit/debit card number so please enter card number again or your card has been expired.

Q: I am getting error message “4000-Provided card number is not valid for type of transaction.

Ans: Credit/debit card number entered by user is incorrect, please enter correct card number

Q: I am getting error message “51-Not sufficient funds”

Ans: You have insufficient balance in your card. Please contact your credit/debit card issuer bank.

Q: I am getting error message “Request time out”

Ans: This error is due to merchant bank’s system time out, PTCL intimates bank to fix this issue.

Q: Can I use international credit/debit card for bill payment?

Ans: International credit/debit cards are not allowed due to security reasons and to avoid fraudulent transactions.

Q: How many transactions are allowed from one credit/debit card in a month?

Ans: Five transactions are allowed using a credit or debit card in a calendar month.

Gate Controller

• Embrace effortless access with our gate automation solution.
• Opening new levels of convenience.

LCD Touch Panel

• Automate with style! Our LCD Touch Panels add a touch of sophistication and luxury to your space.
• All while making your life even more convenient.

Click on the below link to download the desired document:

PTCL Franchise Application Form

Distributors are required preferably in following Charji coverage cities:

D Link Covr-1100 Mesh Solution

• Works with all broadband providers
• Extends the Wi-Fi coverage across the premises (Mesh Solution)
• Dual-band up to 1200Mbps
• 2x Internal Antennas per unit
• Coverage Area: 464 square meters

PTCL has introduced a state-of-the-art and the only DDoS (Distributed Denial of Service) detection and mitigation system in the country. 

The system provides comprehensive visibility with real-time reporting of critical network traffic, services and applications. These can proactively protect against DDoS attacks including comprehensive protection for dual-stack IPv4 / IPv6 infrastructure.

The system contains a full suite of countermeasures that surgically removes DDoS attack traffic while enabling the flow of legitimate traffic without interrupting the service thus ensuring quality of service and reliable performance of PTCL IP network.

How To Buy

To order please call 1218 or 111-20-20-20

MCharger

• Regardless of your electric car preference, our MCharger wall box provides an easy charging experience.

MCharger

• Regardless of your electric car preference, our MCharger wall box provides an easy charging experience.

Q1 How can I apply for New Landline?

Ans. You can apply new landline through:

1.       By Dialing 1218

2.       Visiting Exchange

3.       Customer Care Centers

4.       One Stop Shops (OSS) 5. Send text "New LL" to 0512181218 Through website

Q2 What is the default package for new Landline Customers?

Ans. Default package is “FREEDOM 575”

Q3 How can I change my Landline package?

Ans. You can change your Landline package by;

1.       Through Helpline 1218

2.       Customer Care Center

Q4 What are the charges of Freedom 575 Package?

Ans. Please visit this link for details: Click Here

Q5 Are packages like Pakistan Plus, Basic Plus and Double Advantage are available for further subscription?

Ans. No, all these packages are expired

Q6 Once customer opts for any Freedom package, can he/she switch to any other expired package like Pakistan plus?

Ans. No, once switched to freedom package cannot come back.

Q7 What if customer wants to shift his telephone line to another location in same exchange or other exchange?

Ans. Customer can shift his Landline services to another location for Rs. 500 for shifting charges.

Q8 What will be charges of Freedom package if I am also using broadband services?

Ans. Please visit this link for details: Click Here 

Q9 Does PTCL provide call forwarding service?

Ans. Yes, PTCL is providing call forwarding service. For details: Click Here

Q10 Does PTCL provide call conference service?

Ans. Yes, PTCL is providing call conference service. For more information Click here

Q11 How can customer change his PSTN Code?

Ans. Customer can change his code by providing *99*Old Code*New Code#

Q12 What is do not disturb service?

Ans. "There is time when you do not want to be disturbed, be in peace of mind using PTCL Do not Disturb service. Activating this facility will stop all incoming calls for a pre-determined time slot. For details, Click Here

Q13 How can I check time from PTCL?

Ans. You can check time by calling 1214

Q14 Does PTCL provide VMS?

Ans. Yes, for more information Click Here 

Q15 Can I avail two different packages of VMS in parallel?       

Ans. NO, only one package at a time can be selected

Q16 Can I avail other VAS services parallel to VMS?       

Ans. Yes you can opt for any other VAS service along with VMS service

Q17 If any customer orders a New LL + BB but after making upfront payment of Set Up charges, the customer wants to proceed order for only PSTN services; what will happen in such cases with respect to payment?

Ans. Difference (Excess) payment will be sent in next monthly generated bill
Moreover, if PSTN only order is booked and later after SMS payment generation, order is revised to Double Play, customer will pay only Landline charges and remaining Broadband charges will go in monthly generated bill for payment.

Q18 If BM/Exchange staff mark an order as Not Feasible, what will happen with such orders in the future?

Ans. PTCL will follow up. If the order is found to be feasible at a later date, it will be revised and SMS for payment will be generated.

Q19 What are On-net call charges if a certain package does not have its discount?

Ans. On-net (PTCL to PTCL) call charges are Rs. 1.50/min

Q20 What are Mobile call charges if a certain package does not have its discount?

Ans. Mobile (PTCL to Pakistani Mobile Operator) call charges are Rs. 2.65/min

Q21 What are Off-net call charges if a certain package does not have its discount?

Ans. Off-net (PTCL to Other WLL and Non-Mobile Networks) call charges are Rs. 2/min

MCharger

• Regardless of your electric car preference, our MCharger wall box provides an easy charging experience.

Please choose from the type of FAQs below.

Support related FAQs

Broadband FAQs

Smart TV FAQs

Smart TV App FAQs

Evo Wingle 9.3 FAQs

EVO Wifi Cloud FAQs

CharJi EVO FAQs

Postpaid Packages FAQs

Landline FAQs

VAS FAQs

Motion & Light Sensor

• Easily mounted to walls and roofs, the Motion & Light Sensor is ideal for both lighting automation and security.
• Adjustable motion sensitivity settings provide versatility in automations.
• The embedded light sensor assesses room brightness and triggers lights only when needed.
• Easy to install and relocate, it operates on battery power—eliminating the need for a power grid connection.

Look after your and your family’s security through reliable video surveillance. With PTCL’s IP video monitoring solution, iSentry, you can easily monitor your house and watch live and recorded videos through you PC or mobile. You can avail this service anywhere, be it a developed or remote area.

Features:

• ✔All in one box solutions
• ✔Easy to install and use – just plug and play
• ✔Low maintenance
• ✔Cost effective
• ✔Intrusion alerts
• ✔View on your mobile phone & PC, Laptop
• ✔Specialized to secure the most crucial areas
• ✔No extensive cabling
• ✔Keeping an eye at home from anywhere anytime
• ✔Record on PTCL network
• ✔Download recordings on your computer

Tariff

Terms and Taxes will apply. For further details, Click Here   

How to Buy

Call 1218 to order PTCL I-Sentry.

Red Bull’s Extreme Sports Entertainment

Prepare for an adrenaline rush with PTCL’s exclusive line of premium, extreme sports videos by Red Bull on Smart TV. 

From motocross to skydiving, tune into the action now. 

Features to Enjoy:

✔Simple subscription (Postpaid & Prepaid)

✔Diverse Sporting Content

✔Multi-Screen experience

✔High quality digital Audio and Video  

Pricing 

Catch all the excitement for just Rs 299 + tax per month 

Terms and Taxes will apply. For further details, visit: Terms and Taxes

Ready to subscribe 

All it takes is a call to 1218

Congratulations Dear Customer!

PTCL has doubled your DSL speed without extra charges till April 1, 2016.    

Afterwards, 2 Mbps Unlimited tariff Rs. 1575/month will apply. For details call 080080800  

We hope that you will enjoy this promotional period with PTCL Broadband.

Attention EVO and CharJi users

As per Pakistan Telecommunication Authority (PTA), Biometric verification of your EVO & charji devices is now mandatory. Corporate customers have been allowed to exercise the option of biometric exemption.

To avail exemption, corporate customers are required to fulfill the PTA documentation requirements. For your convenience, these requirements are outlined below:

Last date: 29^th Feb, 2016

Unverified devices will be deactivated after due date.

Please ignore this page if you have already verified your device.

Attention EVO and Charji Users

As per Pakistan Telecommunication Authority (PTA), Biometric verification of your EVO & charji devices is now mandatory.

Please bring your original CNIC and EVO device for biometric verification to the following touch points:

• ✔ PTCL Smart Shop
• ✔ PTCL Corporate Centre
• ✔ PTCL Retailers
• ✔ Ufone Franchises
• ✔ Ufone Retailers
• ✔ Ufone Customer Service Centre

Last date: 29^th Feb, 2016

Unverified devices will be deactivated after due date.

Please ignore this page if you have already biometrically verified your device

Attention Prime Minister's Laptop scheme EVO users

As per Pakistan Telecommunication Authority (PTA), Biometric verification of your EVO devices is now mandatory.

Please bring your original CNIC and EVO device for biometric verification to the following touch points:

• PTCL Smart Shop
• PTCL Corporate Centre
• PTCL Retailers
• Ufone Franchises
• Ufone Retailers
• Ufone Customer Service Centre

Last date: 29^th Feb, 2016

Unverified devices will be deactivated after due date.

Please ignore this page if you have already biometrically verified your device.

 CharJi LTE services are available in the following cities across Pakistan:

• Karachi
• Lahore
• Islamabad
• Rawalpindi
• Peshawar
• Multan
• Gujranwala
• Sialkot
• Faisalabad Region: Faisalabad City, Sargodha, Mianwali, Chiniot, Jhang, Jaranwala, Khurianwala, Bhakkar, Khushab, Toba Tek Singh, Jauharabad, Bhalwal, Gojra, Kamalia, Pir Mehal, Tandlianwala, Samundri Road
• AJK: Muzaffarabad, Mirpur, Bagh, Rawalkot, Kotli, Poonch, Bhimber, Hattian Bala, Plandri, Barnala
• North Telecom Region II: DIKhan, Bannu, Kohat, Hangu, Tank, Karak, Thall
• Quetta Telecom Region: Quetta city, Hub, Gawadar, Kuchlak, Kohlu, Mustang, Khuzdar, Sibi and Loralai
• Rawalpindi Telecom Region: Mangla, Jhelum, Dina, Gujjar Khan, Mandra, Rawat, Kahuta, Murree, Taxila, Wah, Hassanabdal, Attock (Ghondal, Hazro), Kamra, Fateh Jang, Chakwal andTalagang

For further information, please call 1218.

Power Panel

• Designed to handle high-powered appliances with a capacity of up to 4000 W.
• Ideal for electric geysers, ACs, water pumps, and various other devices.
• Users can control devices via the MTronic App and voice assistants like Amazon Alexa and Google Assistant.
• Stays up to date with the latest enhancements through OTA updates.

Pakistan Gaming Lounge, Karachi

Dolmen Mall, Sea View, Clifton, Karachi

After great success in Islamabad and Lahore, PTCL’s PGL (www.GamingLounge.pk) has come to Karachi on the 20th and 21st of February 2016.

Pakistan’s first multiplayer online gaming service offers users the ability to play popular multiplayer games from their home. Focused towards young generation but without any boundaries, all age groups play multiplayer games. No more need to connect to high latency servers or arrange LAN to play. Popular game servers are available to users to play with their friends or strangers and test their skills. Games range from Counter Strike to Minecraft suitable to various tastes. Register, Login and Play. GamingLounge.pk

The Karachi PGL event will have the same dynamics as the event held in Lahore and Islamabad.  The event will be used to demonstrate how users will be able to play multiplayer games on our platform from home and give them a taste of this service. Visitors will also have a change to register themselves there and then for our service to play from home and will be given a briefing regarding what this service is.

This two day event in Karachi will include exciting prizes which will be distributed through lucky draws. There will also be a gaming competition held on both days to cover all event duration and the winner of the event will win a mega prize Rs, 10,000/- cash daily. On first day, Counter Strike Global Offensive will be played and on Second day Call of Duty 4 Modern Warfare will be played.

Process of Competition: Registrations to enter into the competition will be on first come first serve basis and matches will start as soon as event starts in which individual players will compete with each other either 1vs1 or 4 with each-other. After half duration of event has passed, first qualifier matches will end and winners will move on to play with each other. In this way, brackets will move till a winner is decided. (For CSGO, 1vs1 arena and for CoD4 regular CoD4 Free for All type game will be used).

Cash prize to winner will be given by the end of the day. All rest of the things are as per previous event.

This service is currently free till Mar 31, 2016. Afterwards, it is still free for PTCL 4 Mbps and above Broadband and PTCL CharJi customers. For others, packages are as under:

Currently available game servers to play on are:

• Counter Strike Global Offensive
• Counter Strike Source
• Counter Strike 1.6
• Minecraft
• Just Cause 2
• Team Fortress 2
• Call of Duty 4 Modern Warfare
• Call of Duty Modern Warfare 2
• Call of Duty Modern Warfare 3
• GTA San Andreas Multiplayer (SA:MP)
• Call of Duty 2
• Call of Duty 1
• Battlefield 3 ZLO
• Medal of Honor Allied Assault
• *list of games may change and increase by time
•  
•  
•  

Smart Dimmer

• Integrates with existing fans, offering 6 adjustable speed levels.
• Users can create time-based automation and control them via voice assistants and the MTronic App.
• Compatible with Amazon Alexa and Google Assistant for seamless control.
• Supports OTA updates for continuous enhancements.

Smart Plug

• Simplifies appliance automation with a plug-and-play approach.
• Suitable for appliances up to 2200 W resistive load, including water dispensers, lamps, and pedestal fans.
• Users can control automated devices via the MTronic App or voice assistants like Amazon Alexa and Google Assistant.

Panasonic KX-TG3811

• 2.4 GHz. Cordless speaker
• Dual keypad, HS & base speaker
• Large 1.8 inch LCD, power failure talk system
• Call ID with 50-name*2 & number caller ID memory*1 100 name and number phone book
• Smart wall mountable, rechargeable NI-MH batteries
• Reversible handset

English

Panasonic KX-TG3611

• 1.3 Inch backlit LCD on handset
• Hands free speaker phone on handset
• Ringer ID
• Caller ID
• 50 Contacts phonebook
• Handset Locator

Panasonic KX-TS880B

• 2-Step tilt angle
• Navigation Key
• Hands-free speakerphone
• Programmable flash time setting
• Extra-long 15.6-inch curl cord
• Ringer indicator (LED)
• Call waiting caller ID (2 Subscript)
• Dial lock

Panasonic KX-TSC11B

• One-touch dialer with memory buttons
• Single -line corded phone
• For desk or wall mounting
• 50-station phone book and 20 redial numbers
• Bilingual LCD menu

What is CharJi?
CharJi is PTCLs 4G LTE Service. CharJi Cloud is a Pocket-friendly, reliable, battery powered Wi-Fi device that is perfect for internet use on-the-go or at home.

• ✔ Connects up to 10 Wi-Fi devices at a time (Smartphones, Laptops, Smart TV’s, Video Game Consoles, etc)
• ✔ Up to 5 Hours of Battery time on a single charge.
• ✔ Compatible with both Windows & Mac devices.
• ✔ Wi-Fi 802.11 b/g/n

Where can I buy PTCL CharJi?

• ✔ Walk-in at any PTCL/Ufone Joint Shop or Ufone Franchise.
• ✔ Authorized PTCL/Ufone Retailer
• ✔ Cash-on-delivery service which is available in Islamabad, Rawalpindi, Lahore, Karachi, Multan, Faisalabad, Peshawar & Gujranwala.

How do I Subscribe?
You can subscribe by following the steps below:

• 1)    Visit your nearest PTCL/Ufone Joint Shop, Ufone Franchise or PTCL/Ufone Retailer
• 2)    Biometric Verification.
• 3)    Device is activated on the spot and ready to use

What is MDN?
The Mobile Directory Number (MDN) is a unique number that is available on the CharJi SIM, CharJi SIM Jacket as well as CharJi Device box. In the case of 3G EVO devices, MDN # can be found under the battery lid (battery powered Cloud devices) or under the shell (USB powered devices).

How do I Recharge?
You may use your MDN # to recharge conveniently through any of the payment channels found at www.ptcl.com.pk/paybill.

How do I change my Package?
Subscribers who wish to change their package may do so by following the steps below:

Prepaid:

• ✔ Call on our helpline (1218)
• ✔ Our representative will ask you a few questions for verification purposes followed by your choice of     new package
• ✔ Enjoy High Speed Internet after recharging through any one of our Channels.

 Postpaid:

• ✔ Visit your nearest PTCL/Ufone Joint Shop
• ✔ Pay your postpaid bill on spot or through any one of our Recharge channels to avail the new package.

How can I Re-subscribe?
Subscribers who exhaust their volume within 30 days and wish to refresh their package may do so by following the steps below:

Prepaid Subscribers:

1) Please dial 1218.
2) Request a “Re-Subscription” and provide your device Mobile Directory Number (MDN).
3) Once the contact center confirms successful resubscription, please recharge the complete amount as per your package line-rent.

Volume as per your current package is instantaneously provided with 30 days validity. Please note, if you have any remaining volume in your account at the time of resubscription, the volume will be lost.

Postpaid Subscribers: 
1) Please dial 1218
2) Request a “Re-Subscription” and provide your device Mobile Directory Number (MDN).
3) Your Resubscription charge will be reflected in your postpaid monthly invoice

What is my remaining Volume?
For Usage details:

• 1)      Send "InfoMDN" to 0512181218 
• 2)      Download, register and sign-in to PTCL Touch App, available on both Android Play Store and Apple App Store.
• 3)      You can also view your usage details on www.ptcl.com.pk. Simply register and sign-in. 

Do I get any warranty with my device?
All CharJi devices have a 1 year Warranty. In case your device malfunctions within the warranty period, our vendors would examine the device and in case it’s faulty; we’ll have it replaced Free of Cost with a new one. Please note that accidental damage and battery replacement is not covered. 

What type of devices can I connect to CharJi?
CharJi can extend a user’s Mobile Broadband experience beyond just their laptops to any Wi-Fi enabled device such as cameras, music players, personal media players and portable game consoles. And because it supports up to 10 Wi-Fi enabled devices, you can share your high-speed connection with friends, family members and coworkers. 

Can I close my Account?
Postpaid users who wish to temporarily close their account can visit the nearest PTCL/Ufone Joint Shop with their Original CNIC. Prepaid customers can opt for permanent closure by following the same process.

What if my device is stolen/misplaced?
In instances where the device has been lost/stolen etc, please visit the nearest PTCL/Ufone Joint Shop along with your Original CNIC and a new Sim and MDN # will be issued to you. 

Can I claim a refund?
We strive hard to ensure the high standards of quality that you expect from us. However in case you are not satisfied, you can claim a refund within 7 days if you purchased it from a PTCL/Ufone Joint Shop

The adjustments will be as follows:
Postpaid Users: Package amount + Device Amount
Prepaid Users: Device Amount only