Wireless AC 750 Dual Band (11a/b/g/n/ac) Router

• 4 x Etherent ports , 2 external antennas
• Features: VPN support , Multiple operational modes : Router/Access Point/Repeater/WISP Repeater/WiFi Client , Dual Access PPPoE (Russian PPPoE),D-Link Assistant App Supported , EU power Plug

Legal Advisor

Zahida Awan

GCLO (Group Chief Legal Officer)

300Mbps Wireless Router

• 4 x 10/100M LAN port, 1 x 10/100M WAN port, 2 x 5 dBi external antenna
• Repeater mode, EU power plug HW:X1

Pakistan Telecommunication Company Limited (PTCL) has been an integral part of the country’s infrastructure since its conception. PTCL is a socially responsible organization that has been contributing to economic development of the country while improving the quality of life of the workforce and their families as well as of the local community and society at large.

PTCL has been at forefront in relief efforts whenever the country has been struck by natural disasters and calamities. The company is also providing free medical services through a wide network of medical centers and mobile medical units to improve healthcare and wellbeing of not only its employees but also the underprivileged people of the country. In addition to existing Corporate Social Responsibility (CSR) activities, the organization continues to take proactive measures in adding value to the society through several focus areas.

The CSR Policy at PTCL serves as a roadmap to help the company conduct business in an economically, socially and environmentally sustainable manner that is transparent and ethical. PTCL as a socially aware and responsible organization is determined to do its utmost efforts in furthering worthy causes that contribute to the lives of individuals and help in improving the standards of society as a whole.

Focus Areas

The following areas are the focus of PTCL’s CSR Plan:

1. ✔ PTCL Razakaar – A structured employee volunteer program through which employees act as ambassadors of the organization and participate in humanitarian activities pertaining to areas of need.
2. ✔ Education
3. ✔ Youth Development
4. ✔ Health & Safety
5. ✔ Environment
6. ✔ Disaster Response
7. ✔ Inclusion

PTCL RAZAKAAR PROGRAM

PTCL Razakaar - an employee CSR volunteer force has been formed to participate in philanthropic initiatives on behalf of the company.

Following is an email by the President & CEO PTCL as he announced the program for all employees.

“-June 2017

Dear all,

PTCL as a socially responsible organization has been contributing positively to the lives of Pakistani people since its inception. Our CSR initiatives range from providing medical services to people of far flung areas of the country, donating generously at the time of natural calamities along with partnering with prominent philanthropic organizations to fulfil their needs for community support.

We feel the involvement of our employees is crucial if we want to continue making significant positive impact in the community. We want to extend responsibility to our people with the launch of an employee volunteer program - PTCL Razakaar. The aim is to encourage the spirit of volunteerism and harness the skills, passions and talents of our teams. The volunteer force will be involved in a myriad of humanitarian activities like campaigning for blood donation drives, teaching and spending time with the less-privileged fragments of society among other initiatives.

What better way to start the holy month of Ramadan than to rediscover a sense of purpose in life and pledge for something good for years to come. I will be amongst the first to sign up for the program and would urge you to drop an email at razakaar@ptcl.net.pk for your nomination.

“We cannot do great things on this Earth. Only small things with great love.” Mother Teresa

Warm regards,

–President & CEO PTCL"

Box of Happiness

On August 24th 2017 Pakistan Telecommunication Company Limited conducted a mega CSR activity involving its PTCL Razakaars for spreading smiles on the faces of hundreds of orphans across Pakistan. 

PTCL employees all across the country were invited to donate hand-packed gift boxes for little boys and girls in need. We received a very encouraging response and the organization was able to collect around 1000 boxes over the two-week campaign. The boxes were duly sorted and distributed simultaneously across orphanages in Lahore, Gujranwala, Faisalabad, Multan, Peshawar, DI Khan, Karachi, Hyderabad, Sukkur and Quetta by our team of PTCL Razakaars.

The Headquarters team collaborated with the SOS Children’s Village in Islamabad and hosted an evening of fun and games for the little ones. Boxes of Happiness were distributed and our Razakaars treated the children with jumping castles, snacks, face painting and a magic show among other things. 

CSR Report 2024: Click here

Urdu

Auditors 

KPMG Taseer Hadi & Co.,

Chartered Accountants

Urdu

Contact details of person designated for assisting and handling investor grievances:

Mr. M Arif Ashraf Assistant Company Secretary

Tel.: +92 51 2283005

Email: arif.ashraf@ptclgroup.com

Dividend and Shares related queries may be sent directly to our Share Registrar at the following address:

Registrar and Share Registration Office:

FAMCO Associates (Pvt.) Limited 8-F,

Near to Hotel Faran, Nursery,

Block-6, P.E.C.H.S., Shahra-e-Faisal, Karachi

Tel.: +92 21 34380101-3

Fax: +92 21 34380106

Email: info.shares@famco.com.pk

SECP Investor Grievances For investor complaints, below is the Securities and Exchange Commission of Pakistan’s contact information:

Visit: https://sdms.secp.gov.pk

Disclaimer: “In case your complaint has not been properly redressed by us, you may lodge your complaint with Securities and Exchange Commission of Pakistan (the “SECP”). However, please note that SECP will entertain only those complaints which were at first directly requested to be redressed by the company and the company has failed to redress the same. Further, the complaints that are not relevant to SECP’s regulatory domain/competence shall not be entertained by the SECP.”

Urdu

Head Office/Registered Office

Phone Number: +92-51-2310430
Fax Number: +92-51-2310477

PTCL Zonal Offices

Zonal Office North
Phone Number: +92-51-2879011 and 2879022

Zonal Office Central
Phone Number: +92-42-37220333

Zonal Office South
Phone Number: +92-21-35878383

Download Form

Urdu

Head Office / Registered Office

PTCL Head Office, Room # 17, Ground Floor (Margalla Side),

Ufone Tower, Plot # 55-C, Main Jinnah Avenue, Sector F-7/1, Blue Area,

Islamabad.

Telephone Nos. 051-2310430 

Fax No.             051-2310477 

Email:    company.secretary@ptclgroup.com 

Web       www.ptcl.com.pk

PTCL Zonal Offices

Zonal Office North

Executive Vice President Business Zone North

Room No. 14, Ground Floor, PTCL House,

Sector, F-5/1,

Islamabad, Pakistan.

Phone Number: +92-51-2879011 and 2879022

Zonal Office Central

Executive Vice President Business Zone Central

PTCL Zonal Office-RTTS Colony,

Tufail Road,

Lahore Cantt, Pakistan.

Phone Number: +92-42-37220333

Zonal office South

Executive Vice President Business Zone South

Room No. 14, 1st Floor, Hatim Alvi Road,

Block-4, Clifton,

Karachi, Pakistan.

Phone Number: +92-21-35878383

Download Form

Urdu

Company Registration Number: 0035959
National Tax Number: 0801599-6

PTCL is a Company limited by shares incorporated in Pakistan in 1995 under the repealed Companies Ordinance, 1984 (Now Companies Act, 2017) and is listed on the Pakistan Stock Exchange Limited. Pursuant to the provisions of the Third Schedule of the Companies Act, 2017 PTCL is classified as a Public Interest Company and Large Sized Company (PILSC).

Panasonic KX-TSC73

• Caller ID Compatible
• Speakerphone for hand-free conversation
• No batteries needed (power source from telephone line)

Elections of the Directors will be held on November 06, 2024.

1. Notice of the EOGM
2. Profile of Candidates contesting election of Directors
3. Proxy Form - Urdu
4. Proxy Form - English
5. List of Shareholders will be available upon request

Panasonic KX-TSC75

• Caller ID Compatible
• Speakerphone for hand-free conversation
• No batteries needed (power source from telephone line)

Vision Statement
To Become Largest Technology Player and National Champion to support Digital Transformation of Pakistan.

Ambition
To Become #1 Telecom Operator of Pakistan 

Culture Statement
We Strive to Win and Never Accept Defeat.

Corporate Values

PTCL Group Anthem

PTCL Group Anthem - Click here

Quality Policy

To continuously strive for the best Quality in ICT Services. This will include the commitment for:

• Achieving and exceeding customer satisfaction
• Complying with all the legal, regulatory and other applicable requirements
• Facilitating a conducive, safe and ethical working environment
• Ensuring the right quality of products and services from PTCL vendors
• Setting quality objectives, measuring results and continually improving Quality of Services 

Information Security Policy 

To continuously strive for the best quality and secured ICT services. This commitment includes but not limited to the following aspects to provide a high-level direction for the network and information security across PTCL Group:  

• All employees, contractors, trainees, consultants, third party service providers and vendors shares the commitment to the provision of appropriate levels of security and continuity across all functions that hold corporate and customer information.  

• All employees, contractors, trainees, consultants, third party service providers and vendors shares the obligation to protect information, assure customer privacy, and remain vigilant in preventing unauthorized or fraudulent activity.  

• PTCL Group shall develop, implement and improve information security framework, policies to enforce and monitor compliance to best global security controls, practices, regulatory and other applicable requirements.  

• PTCL Group management shall demonstrate the due commitment to enable required resources for establishing information security objectives in line with policy and continual improvement of information security management system.  

• The requirements of the IT and Technical Security policy and associated current and upcoming Security policies/standards are mandatory across all functions to ensure company complies with international best practices and to promote a robust security conscious culture. 

Pricing

*Limited Time Offer – Valid for New Sales

For Existing CharJi customers

If you are an existing user, please dial 1218 to change your current package and Prepaid CharJi users from Azad Jammu & Kashmir can change their package plan to any other package by simply sending the following SMS to 0512181218.

Example: ‘PC 25GB MDN’

‘PC 35GB MDN’
‘PC 50GB MDN’
‘PC 80GB MDN’
‘PC 100GB MDN’

• Standard SMS Charges apply
• Package change request must be sent from registered mobile number. To update your number please dial 1218.
• Monthly tariffs are inclusive of all taxes.
• Validity for all packages is 30 days.
• Prepaid/Postpaid billing option is available for all packages.
• Additional 5GB volume bucket for Rs. 500/-.

AX3000 Whole Home Mesh Wi-Fi 6 System

• SPEED: 574 Mbps at 2.4 GHz + 2402 Mbps at 5 GHz
• SPEC: 2× Internal Antennas, 3× Gigabit Ports (WAN/LAN auto-sensing), 2 Streams and HE160 for 5GHz
• FEATURE: Deco App, Router/AP Mode, IPv6, IPTV, HomeShield (Parental Controls, Antivirus, QoS, Reports), OFDMA, MU-MIMO, 1024-QAM, HE160, WPA3, Beamforming, Alexa Supported

BE3600 Dual-Band Wi-Fi 7 Router

• SPEED: 688 Mbps at 2.4 GHz + 2882 Mbps at 5 GHz
• SPEC: 4× external Antennas, 2.0 GHz Quad-Core CPU, 1*2.5 Gbps WAN port + 1*2.5 Gbps LAN port + 3*1 Gbps LAN ports, 1*USB 3.0 Port, MLO, 4096-QAM, OFDMA, HE160 on 5GHz
• FEATURE: Tether App, WPA3, Access Point Mode, IPv6 Supported, IPTV, Beamforming, Smart Connect, Airtime Fairness, VPN Server, VPN Client, DFS, Cloud Support, HomeShield, Easymesh (Compatible with Onemesh), IoT Network

Advance Income Tax (AIT)

PTCL, as provider of telephony and Internet services, is required to collect AIT from its customers, under Section 236 of the Income Tax Ordinance, 2001 (ITO), on all modes of receipts and billings.

AIT collection is not required if the customer is specifically exempt under Section 236(4) of the ITO. If eligible, kindly share the documentation related to your exemption status with the PTCL representative working for you, to have the AIT excluded from your billing.

You can obtain the certificate for AIT collected on your PTCL bills by logging into the Customer Portal, or visit your closest PTCL sales and service centre. 

Goods/Services Taxes (GST)

GST refers to Federal Excise Duty (FED), Federal Sales Tax and the provincial /territorial sales taxes applicable to PTCL’s products and services in different provinces and regions, based on location of the customer, as per following rates:  

For package-wise tax details, please Click Here.

*Ex-tribal areas refer to former Federally and provincially administered tribal areas (FATA/PATA) merged with KPK and Balochistan. Federal Government has exempted the collection of AIT from residents of those areas, vide Clause (109A) of Part IV of Second Schedule to the Income Tax Ordinance, 2001, read with FBR SR0 1213(I)/2018 dated 5 October 2018. The said exemption is valid till 30 June 2024.

**The Federal Government has exempted the Federal Sales Tax on supplies made in ex-tribal areas, vide Serial 151 in Table-1 of Sixed Schedule to the Sales Tax Act, 1990, read with FBR SRO 1212(I)/2018 dated 5 October 2018. The exemption is valid till 30 June 2024.

AC1200 Whole Home Mesh Wi-Fi System

• SPEED: 300 Mbps at 2.4 GHz + 867 Mbps at 5 GHz
• SEPC: 2× Internal Antennas, 2× Gigabit Ports (WAN/LAN auto-sensing)
• FEATURE: Deco App, Router/AP Mode, IPv6, IPTV, Parental Controls, QoS, MU-MIMO, Beamforming, Alexa Supported

AC750 Wireless Dual Band 4G LTE Router

• Build-In 150Mbps 4G LTE Modem
• SPEED: 433 Mbps at 5 GHz + 300 Mbps at 2.4 GHz, 4G Cat4 150/50 Mbps
• SPEC: 2× Antennas, 3× Fast Ethernet LAN Ports, 1× Fast Ethernet WAN/LAN Port, LTE-FDD/LTE-TDD/DC-HSPA+/HSPA+/HSPA/UMTS
• FEATURE: Tether App, Cloud Support, Parental Controls, QoS

AX1500 Wi-Fi 6 Range Extender

• SPEED: 300 Mbps at 2.4 GHz + 1201 Mbps at 5 GHz
• SPEC: 2 × External Antennas, 1 × Gigabit Port, Broadcom 1.5GHz Tri-Core CPU, 1024 QAM, Wall Plugged
• FEATURE: Tether App, WPS, Intelligent Signal Light, Access Control, Power Schedule, LED Control, RE/AP Mode, OneMesh, Beamforming, MU-MIMO, OFDMA

300Mbps Wireless N 4G LTE Router

• Build-In 150Mbps 4G LTE Modem
• SPEED: 300 Mbps at 2.4 GHz, 4G Cat4 150/50 Mbps
• SPEC: 2× Antennas, 1× Fast Ethernet LAN Ports, 1× Fast Ethernet WAN/LAN Port, LTE-FDD/LTE-TDD/HSPA+/UMTS
• FEATURE: Parental Controls

AC750 Wi-Fi Range Extender

• SPEED: 300Mbps at 2.4GHz + 433Mbps at 5GHz
• SPEC: 3 × Internal Antennas, 1 × 10/100Mbps Port, Wall Plugged
• FEATURE: Tether App, WPS, Intelligent Signal Light, Access Control, Power Schedule, LED Control, RE/AP Mode, Easymesh (Compatible with Onemesh)

Gate Controller

• Embrace effortless access with our gate automation solution
• Opening new levels of convenience

MHub

• MHub acts as a gateway, connecting to home/office Wi-Fi and communicating with all devices via Bluetooth.
• It can be mounted on the wall or placed on any suitable surface in the room.
• MHub controls smart blinds, lights, ACs, and more.
• Adaptable for homes, large residences, offices, factories, and similar environments.

Blind Controller

• Blind Controller seamlessly integrates into existing home and office systems, allowing individual control for each location.
• Adaptable to various window sizes with 11 adjustable levels.
• With the MTronic App, users can adjust blinds with a single tap or schedule movements based on specific times of the day.
• Compatible with Amazon Alexa and Google Assistant, enhancing the user experience.

Blind Motor

• Blind Motor seamlessly integrates into existing home and office systems, allowing individual control for each location.
• Adaptable to various window sizes with 11 adjustable levels.
• With the MTronic App, users can adjust blinds with a single tap or schedule movements based on specific times of the day.
• Compatible with Amazon Alexa and Google Assistant, enhancing the user experience.

All services available through UPTCL App

You can avail all services through UPTCL App as it is quick, convenient and hassle-free. Our customers have the ability to contact PTCL whether it is to get the information on any product or service, pay their bills or track their order in a seamless manner. 

Key Features include:

• Simple Registration Process
• User Friendly Interface
• Billing information including bill payments through Debit card or Credit card
• Top up your prepaid balance
• Find out your usage/remaining data for Broadband, CharJi and EVO 
• Ability to shop online through the App using PTCL Shop Cart
• Fast placement and online tracking of orders
• Link your account to PTCL Services
• Save your future preferences in Wish List
• You can also place an online order by signing in as a Guest user or by registering your account.

Contact Sensor

• Contact Sensors are installed on doors and windows to detect even the smallest openings—up to 15mm.
• Users receive notifications whenever a door or window opens.
• Alerts can be sent as push messages via the MTronic App, activate an audible alarm, or trigger lights.
• With the MTronic App, users can monitor and manage the smart building security system.

Q: I am getting error message “57-Transaction not permitted to card”.

Ans: Please contact your credit/debit card issuer bank in this case, following can be the reasons.
•    Credit/debit card is not authorized for online payment.
•    Your credit/debit card issuer bank is not responding.

Q: I am getting error message “5-Do not honor”

Ans: Card Issuer bank not authorized for the transaction, you need to contact your credit/debit card issuer bank.

Q: I am getting error message “14-Card number does not exist”

Ans: You might be entering wrong credit/debit card number so please enter card number again or your card has been expired.

Q: I am getting error message “4000-Provided card number is not valid for type of transaction.

Ans: Credit/debit card number entered by user is incorrect, please enter correct card number

Q: I am getting error message “51-Not sufficient funds”

Ans: You have insufficient balance in your card. Please contact your credit/debit card issuer bank.

Q: I am getting error message “Request time out”

Ans: This error is due to merchant bank’s system time out, PTCL intimates bank to fix this issue.

Q: Can I use international credit/debit card for bill payment?

Ans: International credit/debit cards are not allowed due to security reasons and to avoid fraudulent transactions.

Q: How many transactions are allowed from one credit/debit card in a month?

Ans: Five transactions are allowed using a credit or debit card in a calendar month.

Gate Controller

• Embrace effortless access with our gate automation solution.
• Opening new levels of convenience.

LCD Touch Panel

• Automate with style! Our LCD Touch Panels add a touch of sophistication and luxury to your space.
• All while making your life even more convenient.

Click on the below link to download the desired document:

PTCL Franchise Application Form

Distributors are required preferably in following Charji coverage cities:

D Link Covr-1100 Mesh Solution

• Works with all broadband providers
• Extends the Wi-Fi coverage across the premises (Mesh Solution)
• Dual-band up to 1200Mbps
• 2x Internal Antennas per unit
• Coverage Area: 464 square meters

PTCL has introduced a state-of-the-art and the only DDoS (Distributed Denial of Service) detection and mitigation system in the country. 

The system provides comprehensive visibility with real-time reporting of critical network traffic, services and applications. These can proactively protect against DDoS attacks including comprehensive protection for dual-stack IPv4 / IPv6 infrastructure.

The system contains a full suite of countermeasures that surgically removes DDoS attack traffic while enabling the flow of legitimate traffic without interrupting the service thus ensuring quality of service and reliable performance of PTCL IP network.

How To Buy

To order please call 1218 or 111-20-20-20

MCharger

• Regardless of your electric car preference, our MCharger wall box provides an easy charging experience.

MCharger

• Regardless of your electric car preference, our MCharger wall box provides an easy charging experience.

Q1 How can I apply for New Landline?

Ans. You can apply new landline through:

1.       By Dialing 1218

2.       Visiting Exchange

3.       Customer Care Centers

4.       One Stop Shops (OSS) 5. Send text "New LL" to 0512181218 Through website

Q2 What is the default package for new Landline Customers?

Ans. Default package is “FREEDOM 575”

Q3 How can I change my Landline package?

Ans. You can change your Landline package by;

1.       Through Helpline 1218

2.       Customer Care Center

Q4 What are the charges of Freedom 575 Package?

Ans. Please visit this link for details: Click Here

Q5 Are packages like Pakistan Plus, Basic Plus and Double Advantage are available for further subscription?

Ans. No, all these packages are expired

Q6 Once customer opts for any Freedom package, can he/she switch to any other expired package like Pakistan plus?

Ans. No, once switched to freedom package cannot come back.

Q7 What if customer wants to shift his telephone line to another location in same exchange or other exchange?

Ans. Customer can shift his Landline services to another location for Rs. 500 for shifting charges.

Q8 What will be charges of Freedom package if I am also using broadband services?

Ans. Please visit this link for details: Click Here 

Q9 Does PTCL provide call forwarding service?

Ans. Yes, PTCL is providing call forwarding service. For details: Click Here

Q10 Does PTCL provide call conference service?

Ans. Yes, PTCL is providing call conference service. For more information Click here

Q11 How can customer change his PSTN Code?

Ans. Customer can change his code by providing *99*Old Code*New Code#

Q12 What is do not disturb service?

Ans. "There is time when you do not want to be disturbed, be in peace of mind using PTCL Do not Disturb service. Activating this facility will stop all incoming calls for a pre-determined time slot. For details, Click Here

Q13 How can I check time from PTCL?

Ans. You can check time by calling 1214

Q14 Does PTCL provide VMS?

Ans. Yes, for more information Click Here 

Q15 Can I avail two different packages of VMS in parallel?       

Ans. NO, only one package at a time can be selected

Q16 Can I avail other VAS services parallel to VMS?       

Ans. Yes you can opt for any other VAS service along with VMS service

Q17 If any customer orders a New LL + BB but after making upfront payment of Set Up charges, the customer wants to proceed order for only PSTN services; what will happen in such cases with respect to payment?

Ans. Difference (Excess) payment will be sent in next monthly generated bill
Moreover, if PSTN only order is booked and later after SMS payment generation, order is revised to Double Play, customer will pay only Landline charges and remaining Broadband charges will go in monthly generated bill for payment.

Q18 If BM/Exchange staff mark an order as Not Feasible, what will happen with such orders in the future?

Ans. PTCL will follow up. If the order is found to be feasible at a later date, it will be revised and SMS for payment will be generated.

Q19 What are On-net call charges if a certain package does not have its discount?

Ans. On-net (PTCL to PTCL) call charges are Rs. 1.50/min

Q20 What are Mobile call charges if a certain package does not have its discount?

Ans. Mobile (PTCL to Pakistani Mobile Operator) call charges are Rs. 2.65/min

Q21 What are Off-net call charges if a certain package does not have its discount?

Ans. Off-net (PTCL to Other WLL and Non-Mobile Networks) call charges are Rs. 2/min

MCharger

• Regardless of your electric car preference, our MCharger wall box provides an easy charging experience.

Please choose from the type of FAQs below.

Support related FAQs

Broadband FAQs

SHOQ TV FAQs

SHOQ App FAQs

Evo Wingle 9.3 FAQs

EVO Wifi Cloud FAQs

CharJi EVO FAQs

Postpaid Packages FAQs

Landline FAQs

VAS FAQs

Motion & Light Sensor

• Easily mounted to walls and roofs, the Motion & Light Sensor is ideal for both lighting automation and security.
• Adjustable motion sensitivity settings provide versatility in automations.
• The embedded light sensor assesses room brightness and triggers lights only when needed.
• Easy to install and relocate, it operates on battery power—eliminating the need for a power grid connection.