Corporate Responsibility

Pakistan Telecommunication Company Limited (PTCL) as a socially aware and responsible entity is determined to do its utmost in furthering worthy causes that contribute to the lives of individuals and help better the standards of society as a whole.

Corporate Social Responsibility is a way of life at PTCL which focuses on the areas of Health, Education, Environment and Community Development.


Promoting education through online learning

Pakistan Telecommunication Company Limited (PTCL) continues to promote education and boost knowledge revolution by providing youth access to online learning through the company’s Illuminating Learning Movement (ILM) program. PTCL firmly believes that an educated Pakistan is a brighter Pakistan.

PTCL ILM program comprises a free 1-year subscription of a progressive online learning solution (Click2Learn) to the youth of the country.  The subscription will help 5000 deserving Matriculation and Intermediate students to prepare for their Board Exams and Entry Tests.

Click2Learn is a comprehensive and interactive online learning solution provider with state-of-the-art methodologies covering learning, testing, practicing and training. It improves the performance of students in exams and increases their chances of achieving good results.


Syed Mazhar Hussain, PTCL Chief Human Resources Officer (CHRO) said, “PTCL believes in empowering people through its ICT platforms.This initiative will open alternative learning opportunities for talented youth and empower them to enhance their development and take control of their own future. ”

PTCL holds Eco-hike and tree plantation drive to preserve environment

Pakistan Telecommunication Company Limited (PTCL) organized ‘Eco-Hike and Tree Plantation Drive’ in the Margalla Hills to raise awareness about preservation and protection of environment.

The event was held as part of PTCL’s ‘Go Green’ vision, which is a manifestation of the company’s corporate social responsibility policy, aimed at preserving the environment in a sustainable manner.

The initiative emphasized the importance of keeping the surroundings clean and raised awareness in the community about environmental issues.

More than 230 hikers including PTCL employees and students participated in the hike, which started at the base of Margalla hills on Trail 3 & 5 and culminated at the picturesque Pir Sohawa.

The participants also collected litter along the trails, with an aim to raise awareness among the general public about the need to keep the environment clean. Students and faculty members from various universities including Iqra, FAST and Bahria University were also invited to take part in this CSR initiative.

PTCL launches one-year internship program to empower youth

Pakistan Telecommunication Company Limited (PTCL) has opened its doors to the talented youth of Pakistan through its One-Year Paid Internship Program 2014. The program enables fresh graduates to develop essential skill-set and experience required to compete in today’s fast-paced and challenging job market.

“At PTCL, we believe in contributing towards the socio-economic progress of the country through various community development initiatives and we would continue exploring innovative ways like this to serve the society”, said Walid Irshaid, President & CEO PTCL.

“I am confident that such programs should play an important role in capacity building and nourishment of country’s human capital and future leaders”, he further added.

Carrying this tradition of serving the society forward, the company decided to enter the realm of capacity building of the country's youth in 2012, by offering One-year Paid Internships in various disciplines including engineering, finance, marketing, customer care, IT, HR etc

PTCL holds workshop to nurture the youth

Pakistan Telecommunication Company Limited (PTCL) has held an innovative program for children of PTCL employees, aimed towards nurturing the children to be more responsible, creative and tolerant of differences.

PTCL awarded ‘Best HR Practices in Telecom Sector’ award

Pakistan Telecommunication Company Limited (PTCL) has been presented with the ‘Best HR Practices in Telecom Sector” award at the 4th Global HR Excellence Awards 2013 held in Karachi.

PTCL makes Hajj dream of employees come true 

Pakistan Telecommunication Company Limited (PTCL) held a reception in honor of the hajjis who have been sponsored by PTCL under the employee welfare scheme for the hajj pilgrimage.

Held at a local hotel in Islamabad, the reception was attended by Syed Mazhar Hussain, Chief Human Resource Officer (CHRO) PTCL; Muhammad Tahir Mushtaq, EVP HR Operations PTCL; Naushad H Javaid, EVP Leadership and Organizational Development PTCL and Shahzad Safdar Khan, EVP HR Services PTCL along with other senior management of the company.

As part of the company’s commitment to provide incentives and encouragement for the employees, PTCL sponsors Hajj of 40 employees each year.

PTCL signs agreement with CBA entailing huge benefits for employees

Pakistan Telecommunication Company Limited (PTCL), has inked an agreement with the CBA, extending numerous financial benefits to the employees, coupled with additional EOBI pension benefits safeguarding their post retirement life.

PTCL kicks off ‘Future Leaders Program’ for employee development

The Company has launched a comprehensive top-end leadership program for its junior and middle managers. 

PTCL participates in Team Etisalat’s Diabetes ride across Europe 

In a bid to support the fight against diabetes, Pakistan Telecommunication Company Limited (PTCL), a part of Etisalat Group, has sent the five winners of PTCL cycling championship to UAE for making their way to participate in the first GSMA mHealth Grand Tour for Diabetes awareness

PTCL launches EXPERIA Summer Internship Program

Committed to promote education and community welfare in which it operates, the company has launched ‘Experia Summer Program 2013’, an extensive learning and development platform for the students of top Pakistani universities.

The six-week long rigorous internship program hosts a good mix of fifty technical and business students from prestigious universities including IBA, LUMS, NUST and GIKI

PTCL connects Election offices of ECP 

PTCL has extended its full support for the preparation of upcoming elections in the country.   In this regard, PTCL has successfully connected 535 Election offices of the Election Commission of Pakistan (ECP) using the flagship voice and broadband range of services including wireline and wireless broadband. Some remote sites have been connected via VSAT technology.  

Concurrently, more than 500 central, district and regional offices of Returning Officers (ROs) of ECP are being connected through PTCL network and additional locations will also be connected shortly. It is a unique capability of PTCL to bring forth Telecom Systems Integration to render services for customer like ECP with a demand for the widest possible national coverage.

The state of the art connectivity has been provided to ECP and UNDP office bearers across the country. It will enable ECP and UNDP offices in all parts of the country to transmit data whilst remaining connected with ECP Headquarters in Islamabad. This is a significant step forward towards ensuring timely delivery of information which in turn helps to render transparency in the election process.

PTCL sets up medical camp for the participants of Sports Week 

Pakistan Telecommunication Company Limited (PTCL) has set up a medical camp through which it is providing free healthcare to more than 3000 children participating in the Annual Sports Week being held from March 19 -24 at Sports Complex Islamabad. 

PTCL physicians and dentists, aided by necessary paramedical staff and ambulance service, are providing the children with OPD cover, updating of medical record, dental examination, blood grouping and screening and emergency services including minor surgical procedures at the medical camp.

PTCL’s annual report earns SAFA’s award

PTCL had won distinction for the country, with South Asian Federation of Accountants (SAFA) conferring the ‘Best Presented Accounts Award 2011’ to the company, in the category of ‘Communication and Information Technology’. The award is presented to companies that exceed industry standards in quality and transparency of financial reporting parameters.

PTCL holds Hepatitis awareness drive 

Pakistan Telecommunication Company Limited (PTCL) organized a seminar on ‘Prevention and Awareness of Hepatitis’ at a local school in Karachi as part of the company’s Corporate Social Responsibility (CSR) initiatives. PTCL is organizing a nation-wide drive to create awareness about Hepatitis and its preventive measures.

Dr. Tariq Saeed of PTCL Medical Services while giving information to students said, “Hepatitis is growing at an ever alarming rate now, with women and children at an increasing risk”.

“More than 12 million Pakistanis are infected with hepatitis due to frequent use of therapeutic injections, re-use of syringes, inappropriate sterilization practices and poor hospital waste management,” Dr Tariq said.


PTCL takes employee development to new heights

Pakistan Telecommunication Company Limited (PTCL) stands committed in its resolve of development and welfare of its employees and deeply values the commitment and dedication exhibited by employees.

Numerous initiatives have been taken in this regard. Recently, the company has provided motorcycles on ownership basis to its Customer Services Representatives and technicians of field units as part of the company’s employee development initiatives. This major initiative has been taken aligning the personal welfare of employees with business sustainability.

In the first phase of this program, employees are being provided Motorcycles in 48 easy installments on ownership basis. In addition, 30 liters of fuel will also be provided by the company every month. This facilitation exercise brings convenience for the employees and also strengthens the field resources for provisioning of better services to the customers.


PTCL employees donate One-Day salary for IDPs

Pakistan Telecommunication Company Limited employees have contributed their one day salary that amounts Rs. 20 million for the support of internally displaced people of Swat and other affected areas.
CEO and President of PTCL Mr. Walid Irshaid called on Prime Minister Syed Yousuf Raza Gilani at PM’s House and presented him a cheque of Rs. 20 million on behalf of PTCL employees for PM’s Special Fund for the Relief of Victims of Terrorism.
While thanking PTCL employees for their generous contribution and appreciating their willingness to help IDPs, Mr. Waild Irshaid said that PTCL employees have exhibited their profound sense of sharing and empathy on this occasion. This highly speaks of the strong commitment of our employees with this national cause.”
“Contribution from our employees during these days specially donating one day salary for IDPs in these testing times shall be greatly helpful in mitigating IDPs miseries and will go a long way in their rehabilitation process.

Donation to SOS Villages

PTCL keeping with its healthy tradition of supporting non-governmental organizations recently donated a sum of Rs.2.5 million to the SOS Villages. As most people would be aware, SOS is an organization that looks after the well-being and education of orphans and the destitute. 

Last year, PTCL organized a special event at the SOS Village Rawalpindi, which the then Prime Minister of Pakistan, Mr. Shaukat Aziz, attended. He handed over a cheque of Rs.2.5 million, donated by PTCL for this noble cause, to the SOS Children’s Village. 

Scholarships for Persons with Disabilities

Another recent CSR initiative taken by PTCL was announced at the World Telecommunication Day held on May 17, 2008. This year the worldwide theme for the Day was “Connecting Persons with Disabilities.” To raise awareness of this theme and support initiates focusing on less privileged persons, PTCL chose to become the lead sponsor of the World Telecom Day event in Islamabad contributing PKR 6.8 Million.

During his address at the event, PTCL’s President/CEO, Mr. Walid Irshaid announced five academic scholarships per year for persons with disabilities so that they could pursue their career of choice by obtaining higher education at any university with Pakistan. PTCL would bear the full tuition costs and living expenses of those awarded these scholarships. PKR 1.5Million was announced focusing on the education of the special people

Collaboration with Universal Service Fund (USF)

The Universal Service Fund (USF) and PTCL have entered in a contract to provide basic telephony and data services to the population in the yet un-served areas of Baluchistan districts of Pishin, Killa Abdullah and Quetta. PTCL is making consistent efforts to enhance Pakistan’s capacity to develop and produce a globally competitive telecom sector and industry.

Making a determined effort develop Pishin, a far flung area of Baluchistan is a clear manifestation of PTCL’s resolve to bridge the digital divide. With the support of USF, PTCL is set to extend the benefits of its ubiquitous network coverage to the under-served communities in the un-served areas. PTCL is contributing Rs. 149 million to this endeavor in an effort to bring information and communication technology to the remotest areas. The total cost of the project is PKR 2000 Million out of which PTCL contribution is PKR 1275 Million while USFCo contribution is PKR 725 Million.

Thus, PTCL, as a socially responsible corporate entity, has been pursuing different social causes touching on areas of culture, sports, music, environment and general welfare by supporting different initiatives. As such, PTCL’s CSR activities and new ventures are warmly welcomed.

Donation to Earthquake victims in Baluchistan

Earthquake struck the western telecom region Quetta leaving terrifying effects in the region. Mr. Walid Irshaid President & CEO PTCL donated Rs.10 Million for the reconstruction and rehabilitation of the area.

Donation to Benazir Income Support Program

Mr.Walid Irshaid President & CEO PTCL donated Rs.10 Million to the Benazir Income Support Program. This program directly focuses on the poor populace of Pakistan. 

Sponsoring Event at LUMS

PTCL was the lead sponsor for Synergies 2008; the 1st ever Business School Competition in Pakistan organized by Lahore University of Management Sciences costing PKR 1 Million.

PTCL President Mr. Walid Irshaid announces Rs 10 Million for National Press Club Islamabad

The president of PTCL, Walid Irshaid has said that PTCL was still one of the most profitable National organizations, despite all economic and financial crisis and back draws.

Addressing the inaugural of the new building, alongside president NPC (National press Club), Tariq Chaudhry, general secretary Afzal Butt, and other luminaries, including SEVP PTCL Sikandar Naqi, EVP Ali Qadir Gilani. Walid Irshaid expressed the company's willingness and readiness to tackle any impending challenges with élan and preparedness.

Mr. Walid Irshaid  also assured press club about his full cooperation and assistance, and during the lunch hosted in his honor by NPC also announced a grant of Rs. 10 million,  DSL Internet services, IPTV and other facilities

He said that PTCL would continue to work for betterment of media in Pakistan, and also lauded media services rendered during the last few years

PTCL Gets Environment Friendly

The Pakistan Telecommunication Company Limited (PTCL) has decided to introduce a new bill format for its customers, effective February 2009.

This decision was taken to ensure that PTCL stir towards adopting environmental-friendly and customer-friendly policies in line with the government of Pakistan's efforts, which recommends companies and institutions to go green.

This initiative of PTCL also coincides with the Government’s decision to celebrate 2009 as the "Environment Year". PTCL's decision to reduce the number of billing pages is an environment friendly initiative and is a way forward towards becoming a paperless enterprise. 

According to Dr. Sadik Al-Jadir, SEVP Commercial PTCL, preceding bill format comprising multiple pages, would be replaced with a new one-page bill format, thus packing all the essential billing details on a single page. This single page bill format would help save, at least 12 million papers every month that are being used for printing the billing details.   

To facilitate the customers, itemized billing details would remain obtainable and accessible. Customers would be able to obtain their itemized billing details by visiting any customer service centre of PTCL and would also be able to access essential billing details through IVR by dialing 1200. PTCL Call center is also expected to start taking orders from customers for their itemized billing details. Subsequently, these details would be delivered to the customers through courier within a certain time frame.

Dr. Sadik said, “PTCL is determined to improve and build good relationship with its customers by providing novel and superior telecom products and services to its valued customers and is striving hard to meet their expectations.”

PTCL, CISCO and NUST to establish Center of Excellence for Internet Technologies

Islamabad: Under the banner of PTCL, CISCO and NUST, Center of Excellence for Internet Technologies is being established at NUST SEECS, Islamabad. The Center – a brainchild of Mr Walid Irshaid, President and CEO, PTCL - is to be set up in the state of the art. An MOU to this effect was signed yesterday by the three parties, with the Chief Guest being Dr Ata ur Rahman, Chairman HEC. The occasion was also graced by high officials from public sector, academia and industrial organizations. The ceremony was a huge success and PTCL, CISCO and NUST’s leading role in taking up new challenges to improve the quality of IT education in Pakistan was greatly lauded by members of academia, industry and the media present at the ceremony.

Mr Sikander Naqi Executive Vice President Corporate Development speaking on the occasion said that by setting up such a Center, PTCL will be able to benefit from world class research that will be of immense value to them. In addition, the human resources that will be developed at this Center will be able to export their skills and expertise to the region and beyond. This will spur growth in the Pakistani IT sector, and will contribute towards enhancing the quality and quantity of exportable IT related skills to the global marketplace.

The Center, staffed by researchers from NUST, will work closely with Cisco engineers in the US who will provide the thematic direction of the joint research. The Center’s research is to be funded by the National ICT R&D fund. Dr. Qasim Sheikh, the CEO of ICT R&D fund, stated that his organization is pleased that PTCL, NUST and CISCO are forming a joint research group that will work on significant problems that are relevant to Pakistan. A research project under similar arrangements, funded by the National ICT R&D Fund, is currently underway with Cisco scientists and Pakistani researchers collaborating to develop open source tools for performance monitoring of network traffic. The output of this work has already generated An application for a US patent is being filed as a result of the work carried out during the course of that research. In addition to its research ambitions, the Center will also be providing high quality professional training courses to PTCL and other telecom companies.