PTCL’s Toll Free services can extend your business reach, enhance customer services and provide essential business continuity solutions to our carrier customers.

Our service can be a key differentiator for a contact center today by understanding the options available. Power of advanced network-based offerings can help any contact center in maximizing its effectiveness. With multiple service options to choose from, you can create a toll free service plan specifically tailored to your company’s needs.

Advanced toll free features include announcements, routing, redirection and control. All can be designed as per your specifications. It is easier than ever to create a dynamic call-handling infrastructure.

Features

• Route and manage toll free calls intelligently
• Create custom announcements for your callers
• Resolve call-handling problems quickly and effectively by load balancing between your contact centers
• Requires no special equipment – the technology in the PTCL network does it all

Benefits

• A convenient channel for customers to communicate
• Easily accessible from anywhere in the country
• Improved accessibility to the calling party
• Cost-effective for your customers