MyRewards (Frequently Asked Questions)

Q) What is MyRewards, and who can use it?
A) MyRewards is PTCL’s loyalty and discount app available to all PTCL customers. It has two main sections:

1. Loyalty Points – Earn 1 point for every rupee spent on PTCL bill payments.
2. Deals/Discounts – Access exciting offers in food, retail, and lifestyle for a subscription fee of only Rs. 50 (+tax) per month, which is added to your PTCL bill.

Q) How are reward points earned?
A) You earn 1 point for every rupee spent on PTCL bill payments. For example, if you pay a PTCL bill of Rs. 3,500, you will receive 3,500 points in the MyRewards app within 24 hours.

Q) How do I redeem reward points?
A) Flash Fiber customers can redeem their loyalty points for exciting speed boosts within the MyRewards app. Simply log in, go to the redemption section, and choose a speed boost option based on your available points.

Q) Are there any charges for earning or redeeming loyalty points?
A) No, earning and redeeming loyalty points is completely free of charge in the MyRewards app.

Q) What about the Deals/Discounts section? what does it cost?
A) The MyRewards subscription gives you access to unlimited deals in food, retail, and lifestyle categories across Pakistan. The cost is Rs. 50 + Taxes (Rs. 58 inclusive of taxes) per month, added to your PTCL bill. The subscription is valid for the calendar month and is recursive i.e the charge will be added every month until you choose to unsubscribe.

Q) How many deals can I avail with the Affinity subscription?
A) With an active Affinity subscription, you can avail unlimited deals at no additional cost beyond the monthly subscription of Rs. 58 (inclusive of taxes).

Q) How do I get started with MyRewards?
A) Here’s how to set up MyRewards:

1. Download the MyRewards app from the Google Play Store.
2. Enable location permissions if prompted.
3. Enter your PTCL Landline number and request an OTP.
4. Enter the OTP received via SMS from 1219 or via email
5. Once verified, you can view your loyalty points, browse deals, and change locations if needed.

To start using Affinity deals, attempt to redeem a deal within the app. You’ll undergo OTP verification, and the Rs. 58 subscription fee will be added to your PTCL invoice.

Q) How do I redeem a deal at a restaurant or store?
A) To redeem a deal at a participating merchant:

1. Open the MyRewards app and select the deal you want to redeem.
2. Choose either “Redeem via PIN” or “Redeem via QR.”
• For PIN redemption, the merchant will enter a PIN on your phone to confirm the deal.
• For QR redemption, scan the QR code displayed at the merchant’s location.

Q) In which cities are Affinity deals available?
A) Affinity deals are available in multiple cities, including Islamabad, Karachi, Lahore, Rawalpindi, Abbottabad, Sargodha, Multan, Faisalabad, Sialkot, Gujranwala, Peshawar, Bahawalpur, Gujrat, and Hyderabad.

Q) Can I use MyRewards if I am not a Flash Fiber customer?
A) Yes, all PTCL customers can use MyRewards to earn loyalty points and subscribe to avail Deals/Discounts. However, only Flash Fiber customers can redeem points for speed boosts.

Q) How will I know if my subscription has been activated?
A) After OTP verification for the Affinity subscription, you’ll receive confirmation within the app. The subscription charge of Rs. 58 (inclusive of taxes) will appear on your next PTCL bill.

Q) How can I unsubscribe from the Affinity deals subscription?
A) To unsubscribe from the Affinity subscription, please contact PTCL’s customer support at 1218.

Q) How can I unsubscribe from the Affinity deals subscription?
A) If you wish to unsubscribe from Affinity deals, you have two options:

• Website: Log in to MyRewards.pk and manage your subscriptions.
• App: Delete your account directly within the MyRewards app to stop future subscriptions.