What is PTCL Home-Fi?

PTCL Home-Fi is a wireless internet Router that provides you with instant connectivity through a hassle free, plug-and-play connection. The router provides excellent in-home Wi-Fi Coverage for you and your family and connects up to 32 users at a time..

Service Availability

This product is available from PTCL/Ufone Service Centers in Karachi, Lahore, Islamabad, Quetta, Multan and Faisalabad.

Package Details:

 *Fair Usage Policy of 250 GB applies

FAQs:

Q: What are the total Charges for PTCL Home-Fi?

Ans: Installation Charges are Rs. 3,500 (one-time) – Monthly Charges are Rs. 1,599 (No Hidden Costs – Inclusive of all taxes)

Q: What is an MDN?

Ans: The MDN is a unique 9-11 digit number that has been assigned to your PTCL Home-Fi Connection. You need to this number to recharge/re-subscribe your device. The MDN is available on the box of your PTCL Home-Fi device as well as on the SIM-Card inserted into the back of the Home-Fi device.

Q: How will I recharge my Home-Fi device?

Ans: Your package charges of Rs.1,599 may be paid through Uload, Easypaisa, Jazzcash, PCPM Machines (available at PTCL/Ufone Service Centers), 1-Link, Online Banking Channels or by visiting PTCL Joint Shops.

Q: If I use up my volume and need more data, what can I do ?

Ans: Not a problem! Simply Recharge Rs. 1,599 and re-subscribe by sending an SMS  with ‘Resub<space>Your device MDN’ to 0512181218. You will receive your package volume, valid for 30 days from date of re-subscription.

Q: What is the warranty period of the device?

Ans: 1 year warranty, claimable from D-Link Service Centers mentioned below. Please note accidental physical/water damage and accessories are not covered under warranty.

D-link Pakistan Technical Support: +92-21-34548310, 34305069

General Inquiries: info.pk@me.dlink.com

Tech Support: support.pk@me.dlink.com

Q: Is there a return policy available with the device?

Ans: There is a 7-Day return policy available. If you are dissatisfied for any reason with your new Home-Fi device you may return it in the same condition with all accessories and box to the PTCL Ufone Service Center. In case your device is prepaid you will be refunded for device price (Rs. 3,500) whereas if it is postpaid, you will be refunded the device price plus package charges (unused amount).