Q1 How can I apply for New Landline?

Ans. You can apply new landline through:

1.       By Dialing 1218

2.       Visiting Exchange

3.       Customer Care Centers

4.       One Stop Shops (OSS) 5. Send text "New LL" to 0512181218 Through website

Q2 What is the default package for new Landline Customers?

Ans. Default package is “FREEDOM 575”

Q3 How can I change my Landline package?

Ans. You can change your Landline package by;

1.       Through Helpline 1218

2.       Customer Care Center

Q4 What are the charges of Freedom 575 Package?

Ans. Please visit this link for details: Click Here

Q5 Are packages like Pakistan Plus, Basic Plus and Double Advantage are available for further subscription?

Ans. No, all these packages are expired

Q6 Once customer opts for any Freedom package, can he/she switch to any other expired package like Pakistan plus?

Ans. No, once switched to freedom package cannot come back.

Q7 What if customer wants to shift his telephone line to another location in same exchange or other exchange?

Ans. Customer can shift his Landline services to another location for Rs. 500 for shifting charges.

Q8 What will be charges of Freedom package if I am also using broadband services?

Ans. Please visit this link for details: Click Here 

Q9 Does PTCL provide call forwarding service?

Ans. Yes, PTCL is providing call forwarding service. For details: Click Here

Q10 Does PTCL provide call conference service?

Ans. Yes, PTCL is providing call conference service. For more information Click here

Q11 How can customer change his PSTN Code?

Ans. Customer can change his code by providing *99*Old Code*New Code#

Q12 What is do not disturb service?

Ans. "There is time when you do not want to be disturbed, be in peace of mind using PTCL Do not Disturb service. Activating this facility will stop all incoming calls for a pre-determined time slot. For details, Click Here

Q13 How can I check time from PTCL?

Ans. You can check time by calling 1214

Q14 Does PTCL provide VMS?

Ans. Yes, for more information Click Here 

Q15 Can I avail two different packages of VMS in parallel?       

Ans. NO, only one package at a time can be selected

Q16 Can I avail other VAS services parallel to VMS?       

Ans. Yes you can opt for any other VAS service along with VMS service

Q17 If any customer orders a New LL + BB but after making upfront payment of Set Up charges, the customer wants to proceed order for only PSTN services; what will happen in such cases with respect to payment?

Ans. Difference (Excess) payment will be sent in next monthly generated bill
Moreover, if PSTN only order is booked and later after SMS payment generation, order is revised to Double Play, customer will pay only Landline charges and remaining Broadband charges will go in monthly generated bill for payment.

Q18 If BM/Exchange staff mark an order as Not Feasible, what will happen with such orders in the future?

Ans. PTCL will follow up. If the order is found to be feasible at a later date, it will be revised and SMS for payment will be generated.

Q19 What are On-net call charges if a certain package does not have its discount?

Ans. On-net (PTCL to PTCL) call charges are Rs. 1.50/min

Q20 What are Mobile call charges if a certain package does not have its discount?

Ans. Mobile (PTCL to Pakistani Mobile Operator) call charges are Rs. 2.65/min

Q21 What are Off-net call charges if a certain package does not have its discount?

Ans. Off-net (PTCL to Other WLL and Non-Mobile Networks) call charges are Rs. 2/min