FAQs

Q1. Who can avail Cricket Info Service?

A. All existing and new PTCL customers (Landline or WLL), who are cricket fans or their updates are affected by electricity load shedding.

Q2 . How do I access this service? What are the service charges?

A. You just have to dial 1216 and listen to the live commentary of ongoing match. The service would be charged Rs. 1+tax/ minute.

Q3. I am unable to access the service?

A. Call 1218 helpline and register a complaint.

Q4. Will I be charged for cricket info service in case there is no live match available?

A. Yes.

Q5. What is PTCL Islamic Service?

Ans: PTCL Islamic Service is a 24 hours available service which can be availed by dialing 1324 from any PTCL landline and V-Fone. This Service offers:

• ✔ Sehr and Aftaar timings
• ✔ Quran Recitation with Urdu translation
• ✔ Live Taravi from Khana Kaaba in Ramadan
• ✔ Fazayl-e-Ramadan
• ✔ Islamic Lectures
• ✔ Humd-o-Naat
• ✔ Arabic Dua’s (Ramadan Dua’s etc.)
• ✔ Allah Almighty’s Names
• ✔ Muhammad SAW Names

Q6. Who can avail PTCL Islamic Service? 
Ans: All existing and new PTCL customers (Landline or VFone), who are keen to listen to the wide range of Islamic content available. 

Q7. What are the service charges?
Ans: The service would be charged Rs 2+tax/ minute.

Q8. How do I access this service?
Ans: You just have to dial 1324 and listen to the list of nine categories through a menu. No prior subscription is required.

Q9. I am unable to access the service through my landline or V-Fone?
Ans: Call 1218 for landline or call 1015 for V-Fone helpline and register a complaint.

Q10. Will the service be available after Ramadan and will I be charged for Islamic Service then? 
Ans:  Yes. The service will be available after Ramadan with some content modification and it will be charged with the same tariff.

Q11. How do I make a Conference Call?

Ans: Make first Call, then press the Flash Button and dial second number, when second call is connected press Flash again by following the digit 3. This will put the three people together.

Note: You can use/press cradle if you don’t have flash button on telephone set.

Q12. What is Conference Call?

Ans: Conference calling is simply a phone call in which three parties can converse over the phone at the same time and it doesn't matter where any of the parties are located at the time. It can be anywhere in the world. PTCL Conference Call service provides instant unlimited automated conferencing calls that take place on regular telephone. These conference call services are available 24/7 with no scheduling.

Q13. How do I subscribe to Conference Call?

Ans: You can subscribe by calling 1218 or by visiting PTCL Shop.

Q14. Can I make a nationwide Conference Call?

Ans: Yes, you can make a conference call to talk with anyone located anywhere in Pakistan.

Q15. How many people can conference with each other in a single call?

Ans: At maximum three people can talk with each other in a single call.

Q16. My friend and I have subscribed for conference call service, can we make a chain conference call of more than 3 people?

Ans: No. that is not possible using PTCL conference call service.