Q1. What is EVO Wingle?
Ans. Evo Wingle is the country’s first 3G hotspot in the shape of a USB modem, which packs a built-in Wi-Fi router in the most compact casing with a sleek & clean design and connects up to 5 Wi-Fi gadgets to high speed internet simultaneously.

Q2. How does EVO Wingle Work?
Ans. A mobile Wifi hotspot like EVO Wingle provides its user with a personalized Wi-Fi hotspot, enabling uninterrupted internet connectivity with up to 5 Wi-Fi enabled gadgets simultaneously. All you need is a USB power source to plug in the USB and you can get connected to blazing fast 9.3Mbps internet anytime anywhere!

Q-3. Does EVO Wingle work with external power source?
Ans. Yes EVO Wingle works well with any USB power source. So plug in your Wingle into a USB port in your car’s stereo system or cigarette lighter charger, and get connected to 9.3Mbps speeds on-the-go without the need of a laptop. Or plug-in the device into any USB power charger to get connected instantly.

Q4. What networks does the EVO Wingle operate on?
Ans. EVO Wingle is backed by PTCL EVDO Rev B network offering blazing fast hyper speeds of up to 9.3Mbps.

Q5. What are the device charges for 3G Evo Wingle?
Ans. The device cost of 3G EVO Wingle is Rs. 2000. Our customers may then select from a variety of different packages that cater to every need & lifestyle.

Q6. How is EVO Wingle different from 3G Nitro cloud?
Ans. EVO Wingle & 3G Nitro cloud give the same functionality to its users, however, the difference lies in the device types. For Wingle to operate, the user must have a USB power source like a Laptop or any external USB power source. For Nitro Cloud however, all you need to do is switch-on the device and you can get connected anytime anywhere without the need of a power source.

Q7. How secure is my EVO Wingle connection?
Ans. Evo Wingle comes with built-in security features that ensure optimum security for your device, so you have full control over the people and the devices that share your connection. In order to ensure optimal security of your Wi-Fi connection, it is highly recommended that you change your security key (Wi-Fi Key) after first log-in.  

Q8. Where can I find my SSID & Wi-Fi Key?

Ans. Each device has a unique SSID & Wi-Fi key which is printed on the inside of the device after removing the cover.

Q9. How can I change the default Wi-Fi Network Name and setup security?
Ans. To change the default Wi-Fi Network name and security settings:

• Plug your Wingle USB into a power source; you would automatically be directed to an online user interface.
• Enter the default username and password as “admin”
• Go to Settings ---------> Wi-Fi security ---------> WLAN Basic Settings
• Choose your desired SSID name & your Wi-Fi key to ensure optimal security

 Q10. What type of devices can I connect to my 3G Evo Wingle?
Ans.  The EVO wingle works well with virtually any type of Wi-Fi enabled device, including laptops, smart phones, cameras, gaming consoles, multimedia players and many more.

Q11. Can I upgrade my Nitro to EVO Wingle?
Ans. No, Nitro USB & Wi-Fi Cloud devices cannot be upgraded to EVO Wingle.

Q12. What might the owner of the 3G Evo Wingle need to be aware of before sharing with multiple devices?
Ans. You need to be aware of the following when connecting with multiple devices:

• ✔ If there are several heavy data users on at the same time, you may notice degradation in performance speed.
• ✔ Be aware these users are contributing to your data usage. That’s why we offer multiple package options to make sure individual needs are taken care of. With unlimited data package, share as much data as you want without any worries.

Q13. What is the average speed that I would get on my 3G EvoWingle?                                     
Ans.Speed is on best effort basis, up to 9.3 Mbps. Speed depends on factors such as modem capability,    location, distance from communication tower and number of simultaneous users. Average speed varies from 0.7 Mbps to 1.5 Mbps.  

Q14. What will happen if a customer makes an excessive payment against an assigned reference number (MDN)?

Ans. Difference/Excess payment in case of an installed order will be sent in next monthly bill.

Q15. Can I get Static IP with EVO Wingle 9.3?

Ans. Yes. You can get it for Rs. 500.