Prepaid Package FAQs

EVO offers a wide verity of exciting prepaid packages that are designed to suit your lifestyle, providing our customers maximum flexibility to choose the package that best suits their needs as well as their pocket.
 
Q1. What are the recharge mechanisms available for Prepaid recharge?
A. You can recharge your account by using of the below mentioned recharge mechanisms:
• EVO-Vfone Scratch cards
• Uload retailers
• Easy Paisa Shops
• PTCL OSS Top-Up service
• PTCL Landline Recharge service

Q2. How do I recharge my Evo Prepay Account?
A. To recharge your account simply open the “soft phone” from your Evo Software and dial 1015. Press 1 after language selection to recharge your account. Enter your 13 digit Vfone recharge voucher number. To recharge more balance, please repeat the process.

Q3. When is my account balance deducted?
A. Your account balance is deducted the first time you connect to the internet. The validity of your account is automatically extended as per your subscribed package.

Q4. How do I check my account balance?
A. To check your account balance, simply open the “soft phone” from your Evo Software and dial 1015. Press 2 after language selection to check the remaining balance in your account.
(Please note that as per our system working, the first time you connect to the internet, your balance would drop down to Re.1 but this would have no effect on your browsing ability)

Q5. How can I check my usage limit?
A. Customer can get their usage by emailing at evo.support@ptcl.net.pk.

Q6. How can I change my Evo Prepay Package?
A. Prepaid customers can have their package switched by sending an email to evosupport.packages@ptcl.net.pk  or calling our Toll Free helpline 1236. Package can also be switched by visiting any PTCL One Stop Shop. Your package will be switched within 24hours.
Please note that any unused balance in the account shall be lost upon package change, so please ensure to utilize any unused balance before package conversion.

Q7. What if I switch to a postpaid package, when I still have balance valid in my Prepay account?
A. If you switch to a postpaid package with unutilized balance in your prepaid account, the unutilized balance would not be carried forward and billing for the package would be done separately as per the package requirements.

Q8. What if I have unutilized balance in my Prepaid account and I want to switch to another prepaid Package?
A. In Case of any package switches, the unutilized balance is washed out. You’ll have to load a new card as per the package requirements; to get connected.

Q9. What is the package validity for EVO Prepay packages?
A. All packages are valid for 30days; starting the day you connect to our network for the first time. EVO DayPass 3GB however has validity of 2days.

Q10. What will happen if I have utilized my volume limit; with additional balance in my account?
A. In such cases, you would be charged on per MB basis for each additional MB you utilize; based on your selected package.

Now pay your EVO bills online, conveniently and securely through https://epayment.ptcl.net.pk

• Register on the Epayment portal.
• Check your mail & Validate email address through PIN.
• Sign in and pay your EVO bill via Credit or Debit Card.