Postpaid Packages FAQS

Q1. Where can I pay my Evo bill? 
A. You can pay your Evo bill at your nearest PTCL One Stop Shops (OSS), Ufone Customer service Centers, MCB branches or any Easy Paisa retail outlet. For PTCL landline package; the billing would be along with the phone bill payable along with the landline bill..

Q2. What if I have purchased a Landline billing package and I want to switch to Advance line rental billing and vice versa?
A. In case you want to switch a postpaid package, simply visit your nearest One stop shop along with a PTCL landline bill copy and our staff would get your package switched within 24-36 hours.

Q3. Can I change from Postpay Packages to any Evo Prepay Package and vice versa?
A. Yes all sorts of package conversions are allowed. To make a package change, simply email your change request to evosupport.packages@ptcl.net.pk or call our Toll Free Helpline 1236 for further assistance. For package conversion to advance billing, please visit any nearest PTCL One Stop Shop.

Q4. Are there any additional charges or tax over and above the rates mentioned for packages?

A. There are no additional charges or taxes applicable on this service nationwide; except for Sindh & KPK. Per government regulations, all packages above Rs.1500 in Sindh shall have 19.5% tax applied on them whereas the same tax percentage of 19.5% shall be applicable on all packages in KPK.

Q5. What if I have a Landline billing package and I want to change my PTCL landline billing number?

1.  In case you want to have your billing number changed, simply email your request along with paid bill copy of your existing and new number to evosupport.packages@ptcl.net.pk