PTCL official WhatsApp gives you the freedom to view your bills, order new service or register a complaint. Stay updated with PTCL Products & Services and exciting new promotional offers. Just save the number 03312181218 and send ‘Hi’ to get a quick response and enjoy an enhanced experience with our latest self-service.

Available Services

• Get new service/s
• Download apps to your device
• Register a new complaint
• Know your bill
• Know about our service offering
• Check complaint status
• Watch video tutorials

PTCL WhatsApp – FAQs

Q1. How can I use this service?

A. Save this number 033 1218 1218 on your phone with any name that you want Open WhatsApp and send ‘Hi’ message on this number. You will receive the main menu message right away with various services at your disposal. Choose your desired number (Type 1 for new services, type 2 to download an app, type 3 to register a new complaint, type 4 to know your bill, type 5 to know our services, type 6 to check complaint status and type 7 to watch our video tutorials.)

Q2. Will I be able to interact with PTCL Customer Care agent through WhatsApp? Or can I make any other query / request except from the available options?

A. As this is a self-service channel, you will receive a number of options from which you can choose your desired service and proceed further with available options only.

Q3. Is the PTCL WhatsApp self-service free?

A. Yes, PTCL WhatsApp self-service is absolutely free – you just need to have internet facility.

Q4. Is PTCL WhatsApp self-service available for both Postpaid & Prepaid Customers?

A. Yes, PTCL WhatsApp self-service is available for both Postpaid & Prepaid Customers.

Q5. How to order a new service?

A. Just save our PTCL WhatsApp number 033 1218 1218 on your phone with any name that you want and say ‘Hi’ to receive the main menu. Type ‘1’ and start the order process.

Q6. How to register a complaint?

A. Simply send ‘Hi’ on 033 1218 1218 through WhatsApp and after receiving the main menu message, type 3 to register a new complaint

Q7. How to check complaint status?

A. You can check your complaint status via PTCL WhatsApp service by sending a message on 033 1218 1218 and select option 6 from main menu to know your complaint status.

Q8. Can I get billing information or duplicate bill from this service?

A. Yes, you can avail both features from PTCL WhatsApp self-service.

Q9. How to go back to main menu?

A. To go back to the main menu type 0 or send Hi.

Q10. Why are you not replying on SMS?

A. This service is only available on WhatsApp.

Q11. Is PTCL WhatsApp service available for corporate users as well?

A. No.

Q12. While lodging a complaint, can I provide any mobile number or email address that is not associated with landline number?

A. No, in order to lodge your complaint, you need to provide registered mobile or email address associated with landline number.

Q13. Is it mandatory to provide registered mobile or email address while proceeding with my complaint on PTCL WhatsApp?

A. Yes.