To continuously strive for the best Quality in ICT Services. This will include the commitment for:

• ✔ Achieving and exceeding customer satisfaction
• ✔ Complying with all the legal, regulatory and other applicable requirements
• ✔ Facilitating a conducive, safe and ethical working environment
• ✔ Ensuring the right quality of products and services from PTCL vendors
• ✔ Setting quality objectives, measuring results and continually improving Quality of Services