Customer Assistance

1200 Billing Information

Valued subscribers can simply dial '1200' from their home or office to access instant billing information of the required PTCL service.
1200 is a dedicated service to exclusively provide billing information.

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To subscribe to PTCL SmartTV & PTCL broadband service call 0800 80800

For assistance with all the PTCL products and complains, call '1236'.

Directory Assistance

For directory assistance, call '1217'. OR click for Online Directory.

Complaint and information Numbers

Type of Complaint / Information / Appliction	Location	Telephone No
For Vfone Ownership and detail updates.	All Regions / Cities	1236
For assistance with all the PTCL products and complains.	All Regions / Cities	1236
Faults in PSTN & PTCL Broadband complains.	All Regions / Cities	1218
Corporate Customer Center Islamabad.	Manager CCC Islamabad	+ 92-51- 111 20 20 20
Corporate Customer Center Lahore.	Manager CCC Lahore	+ 92-42- 111 20 20 20
Corporate Customer Center Karachi.	Manager CCC Karachi	+ 92-21- 111 20 20 20
Toll Free, VPN, PRS (sales & after sales services).	GM Value Added Services	0800 81818
CLI Activation, VMS Activitation & Code barring.	Divisional Engineer (SS)	111 465 465
Co-Location.	Divisional Engineer (CL)	111 469 469
PTCL Calling Card.	GM VAS	0800 80808
PTCL Broadband ,Smart Tv service and email account subscription.	All Regions / Cities	0800 8 0800
Billing Information.	All Regions / Cities	1200
Directory Assistance.	All Regions / Cities	1217
To Update Directory Inquiry	All Regions / Cities	0800 0 1217

Support

Customer Assistance

1200 Billing Information

Directory Assistance

Complaint and information Numbers