FAQs

	How can I get new telephone connection?
	Can I change my Telephone Number?
	Can I change the ownership of telephone?
	How can I protect my telephone against unauthorized use?
	My telephone is not working properly and has noise problem. How to rectify the fault?
	How can I pay my telephone bill?
	I need a duplicate telephone bill, how can I get it?
	I am not satisfied with my telephone bill, it contains calls that I have not made, what should I do?
	How to get the Services offered by PTCL to Corporate Customers?
	What is UAN?
	Can UAN work with existing telephone numbers?
	Why use UAN?
	Who can benefit from UIN?
	Which Interfaces does PTCL DXX support?
	What are the Data Rates supported by PTCL DXX System?
	Can I have a single number and still use two devices at a time using Teleplus service?
	Who can benefit from the PTCL Co-location Centers?
	Are UAN and PRS numbers charged?

Q:	How can I get new telephone connection?
A:	The customer can apply for a new telephone connection by calling at 080080800 and submit the application. Customer can also submit the New Telephone Connection form at our Customer Service Centres or at the Divisional Engineer's offices of the respective areas. You may also apply online by visiting here.
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Q:	Can I change my Telephone Number?
A:	Yes. Customers can change their telephone number. Please visit Service Changes under Support for more details.
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Q:	Can I change the ownership of telephone?
A:	Customers can change the ownership of their telephone. Please visit Service Changes under Support for more details.
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Q:	How can I protect my telephone against unauthorized use?
A:	Customers can protect their telephones against unauthorized use by using PTCL code barring facility. For more information please visit the Fixed Line page.
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Q:	My telephone is not working properly and has noise problem. How to rectify the fault?
A:	Please get your complaints registered on telephone numbers 1218
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Q:	How can I pay my telephone bill?
A:	PTCL has facilitated its valued customers by providing them various options for payment of telephone bill. For detailed information please visit PTCL Bill Payment Options.
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Q:	I need a duplicate telephone bill, how can I get it?
A:	The customers can get duplicate bills by visiting our nearest One Stop Shop (OSS), PTCL Customer Service Centre, PTCL revenue office or local exchange to get a duplicate bill.
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Q:	I am not satisfied with my telephone bill, it contains calls that I have not made, what should I do?
A:	In case a customer suspects that certain calls mentioned in his/her bill is not made by them, they can get their claim registered with the respective Divisional Engineer Phones or nearest Customer Service Centre.
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Q:	How to get the Services offered by PTCL to Corporate Customers?
A:	PTCL has a standard procedure for customers to avail these services . In some of the Cities PTCL has set up one window facility, namely Corporate Customer Centres (CCC). A customer can get the services by visiting the CCC.
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Q:	What is UAN?
A:	The Universal Access Number allotted to customers, UAN remains unchanged even if you move your office or change your normal telephone number due to any reason. UAN consists of six digits preceded by a three, digit code of 111, common to all UANs.
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Q:	Can UAN work with existing telephone numbers?
A:	Yes, it can work with existing telephone number.
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Q:	Why use UAN?
A:	It makes it easier for customers to contact you by dialing a simple number.
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Q:	Who can benefit from UIN?
A:	Universal Internet Numbers are only for Internet Service Providers with 131xxxxx numbering scheme representing exclusive code assigned to each ISP.
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Q:	Which Interfaces does PTCL DXX support?
A:	X- 21, V.24 and V.35.
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Q:	What are the Data Rates supported by PTCL DXX System?
A:	1.2 kb/s to 2 Mb/s.
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Q:	Can I have a single number and still use two devices at a time using Teleplus service?
A:	With this Service, you can get two channels by default. Incase you opt to have two telephones, you can still have one number that could be used for two separate calls simultaneously.
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Q:	Who can benefit from the PTCL Co-location Centers?
A:	The following organizations can benefit from the PTCL Co-location centers: ISP’s DSL operators Premium Rate Services Data Switches Web-hosting Credit Card Authentication System Band width Provision System Data- Warehousing Application.
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Q:	Are UAN and PRS numbers charged?
A:	Yes, All UAN and PRS numbers will be charged. Inquiry numbers i.e 1217 and our helpline 1236 are free of charge.
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